Kristi Oakes
Vancouver,BC
Summary
A dynamic professional with a proven track record at Bean Around The World, adept in inventory management and fostering team collaboration. Excelling in cleanliness standards and adaptability, I've significantly enhanced customer satisfaction and operational efficiency, showcasing exceptional conflict handling and espresso preparation skills.
Seasoned hospitality professional ready to lead barista teams to success. Brings valuable experience in handling high-volume environments, training staff, and optimizing service delivery. Known for fostering collaborative efforts and adapting to dynamic needs while showcasing expertise in coffee preparation and customer engagement.
Overview
16
16
years of professional experience
Work History
Lead Barista
Laughing Beam Coffee
01.2019 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper
- techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Cash handling duties
Child Minder
Self Employed
06.2015 - 01.2019
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Introduced children to educational games and activities to boost learning.
Barista Manager
Bean Around The World
01.2011 - 12.2013
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Cash handling duties
Youth Worker
Directions Youth Center
01.2009 - 11.2011
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
Education
No Degree - Steel Fabrication
British Columbia Institute of Technology
Burnaby, None06-2002
Skills
- Cleanliness standards
- Order taking
- Adaptability to change
- Supply ordering
- cash handling
- training new staff
- Menu memorization
- Espresso preparation
- Inventory management
- Food service
- Conflict handling
Languages
English
Native or Bilingual
Interests
- Enjoy participating in [activity] for overall physical and mental well-being
- Avid Reader
- I enjoy helping others and giving back to the community
- Cooking
- Stand-up Paddleboarding (SUP)
- Exploring various forms of art, such as [activity 1], [activity 2], and [activity 3], to nurture creativity and personal growth
- Gardening
- Community Cleanup
Timeline
Lead Barista
Laughing Beam Coffee
01.2019 - Current
Child Minder
Self Employed
06.2015 - 01.2019
Barista Manager
Bean Around The World
01.2011 - 12.2013
Youth Worker
Directions Youth Center
01.2009 - 11.2011
No Degree - Steel Fabrication
British Columbia Institute of Technology
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