Kristi Crawford
Edmonton,AB
Summary
Diligent laborer with hands-on experience and readiness for demanding tasks. Skilled in operating machinery, handling materials, and maintaining safety standards. Strong focus on teamwork and adaptability to changing work conditions. Reliable and results-driven, with keen ability to support team objectives and productivity.
Overview
11
11
years of professional experience
Work History
Laborer
City of Fort Saskatchewan
04.2022 - 08.2022
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Used shears and pruners to prune and trim hedges and shrubs.
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
- Assisted in the preservation of park ecosystems through invasive species management and native plant restoration.
- Contributed to a well-organized park environment through regular trash removal and litter control.
Lead Medical Assistant
Dr. Eric Meen Medical Clinic
09.2019 - 04.2021
- Sole administrator for ENT
- Helped build up practice moving from 18 patients per week to 60 patients per week through networking
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Triaged incoming calls to determine callers' likely needs, including immediate appointments or scheduled visits.
- Documented patient information in EMR and prepared paperwork for specialist.
- Obtained client medical history, including medication information, symptoms and allergies.
- Scheduled appointments, registered patients.
- Taught patients about medications, procedures and care plan instructions.
- Prepared allergy testing materials for specialist.
Customer Service Representative
Telus Communications
09.2013 - 06.2018
- Answered constant flow of customer emails and calls with up to 100 calls in queue, addressing customer inquiries, solving problems and providing product information.
- Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered.
- Cross-trained and backed up other customer service representatives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers on WIFI, Internet, Email and Television, thoroughly explaining details and care of merchandise.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Educated customers about billing, payment processing and support policies and procedures.
Assembly Technician
Packers Plus Energy Services
02.2012 - 02.2013
- Assembled directional drilling tools on a high-volume assembly line to meet production targets.
- Operated and monitored robotic automation systems to ensure smooth workflow.
- Took initiative to learn robotic control software to troubleshoot and resolve system errors.
- Diagnosed and corrected robotic malfunctions, minimizing downtime and improving efficiency.
- Maintained quality control standards by inspecting assembled components for accuracy and defects.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Operated overhead and remote control cranes in according to safety processes and established procedures.
Education
Diploma - Traditional Chinese Medicine - Acupuncture
Grant MacEwan University
Edmonton, AB06-2026
High School Diploma -
Metro Continuing Education
Edmonton, AB01.2022
Diploma - Medical Office Assistant
Medical Reception College Ltd
Edmonton, AB08.2019
Skills
- 5 years customer service experience
- Creative problem solving
- Computer proficient
- Good listening skills
- Complaint resolution
- Attention to detail
- Safety awareness
- Heavy lifting
- Punctual and reliable
Timeline
Laborer
City of Fort Saskatchewan
04.2022 - 08.2022
Lead Medical Assistant
Dr. Eric Meen Medical Clinic
09.2019 - 04.2021
Customer Service Representative
Telus Communications
09.2013 - 06.2018
Assembly Technician
Packers Plus Energy Services
02.2012 - 02.2013
Diploma - Traditional Chinese Medicine - Acupuncture
Grant MacEwan University
High School Diploma -
Metro Continuing Education
Diploma - Medical Office Assistant
Medical Reception College Ltd
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