Kristi Boyd
St. Catharines
Summary
Personable customer service associate with 15+ years in retail and hospitality. Well-versed in processing sales, working with customers and organizing merchandise. Successful at handling customer requests and concerns.
Overview
13
13
years of professional experience
Work History
Counter Salesperson
The Frosted Cupcake
11.2021 - Current
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations
- Greeted and assisted customers with product questions, selections, and order pickups
- Assessed counter area to maintain presentable condition, monitoring inventory, and restocking product as needed
- Answered telephone calls to offer information and receive custom orders
- Prepared drinks and served items to customers dining in-house
- Processed cash, debit, and credit transactions
Retail Sales Associate
Cobs Bread
08.2019 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases
- Assessed assigned areas and displays to maintain presentable condition, restocked and reorganized merchandise as needed
- Operated cash register and informed customers of current promotions and reward programs
Retail Sales Associate/Food Packager
Nigh's Sweet Shop
07.2014 - 09.2018
- Greeted and assisted each customer at both main store and satellite location in summer months
- Stocked product shelves and created inviting store displays
- Processed cash, debit, and credit card transactions
- Packaged product for in-store sales and special orders
Kitchen Porter (Co-op Work Placement)
Fairmont Banff Springs Hotel
05.2012 - 10.2012
- Organized, plated, and delivered orders from kitchen to dining room in a timely and efficient manner
- Assisted servers with clearing tables, greeting and seating guests
- Trained new porters on all job duties adhering to Fairmont standards
Education
Diploma - Hospitality Management
Niagara College
Niagara-on-the-Lake, ON06.2013
Timeline
Counter Salesperson
The Frosted Cupcake
11.2021 - Current
Retail Sales Associate
Cobs Bread
08.2019 - 08.2021
Retail Sales Associate/Food Packager
Nigh's Sweet Shop
07.2014 - 09.2018
Kitchen Porter (Co-op Work Placement)
Fairmont Banff Springs Hotel
05.2012 - 10.2012
Diploma - Hospitality Management
Niagara College
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