Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristen Britt, RVT

Stockton,CA

Summary

Experienced Registered Veterinary Technician with over 26 years of experience in the veterinary field. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Experience includes all levels of the veterinary medical field specifically focused on laboratory procedures with a current focus on Diagnostics. Currently maintaining close contact and communication with representatives from multiple veterinary hospitals in my assigned territory which includes, small animal, large animal and research facilities. Multi-talented RVT consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Diagnostics Solution Consultant

Zoetis
04.2022 - Current
  • Develop and maintain thorough understanding of Diagnostic products and service.
  • Travel to offices of existing and prospective customers, with a target of 3-4 existing customers and 3-4 new business opportunities per day.
  • Detailed documentation of all customer and prospect interactions via the online system.
  • Transport equipment to customer and prospective customer locations.
  • Lift, set-up and demonstrate diagnostic solutions, equipment and features.
  • Clearly explain the uses and benefits of diagnostic products and services; answer questions; effectively communicate “value proposition”.
  • Secure purchase orders for diagnostic products and services.
  • Provide ongoing customer support, including assisting customers (in person and over the phone and via email) with product, technical or service concerns, making periodic customer courtesy calls, keeping clients informed of new products and services (including possible updates to existing instrumentation), and interfacing as needed with sales, accounting and technical staff to ensure customer questions and needs are timely addressed.
  • Work cooperatively with the Diagnostic Technical Specials to ensure strong customer service and enhance utilization.
  • Generate new business and new business leads, including placing instruments in competitor’s accounts, academia and research settings and gathering referrals from existing customers.
  • Support billing and collection efforts.

Diagnostic Technical Specialist

Zoetis
11.2019 - Current
  • Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products.
  • Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products.
  • Respond to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings.
  • Provide clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations.
  • Provide post sale product installation and validation, applications and operations training.
  • Complete daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information.
  • Works closely with the Area Business Manager (ABMs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach.
  • Works with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers.
  • Successful in covering additional territories for the DTS position, Central California and the Bay Area, while continuing to provide exemplary service in my own region of Northern California.

Interim Office Manager

Walker Veterinary Hospital
01.2017 - 11.2019
  • Complete human resource operational requirements by scheduling and assigning employees
  • Coordinate implementation of people-related services, policies, and programs through departmental staff
  • Oversee all HR needs for 13 employees
  • Set, enforce and explain HR policies to team members to cultivate compliant and satisfied workforce
  • Act as staff member advocate, encouraging and supporting to identify and resolve conflicts
  • Communicate with potential hires to provide clarity on expected tasks, compensation and policies
  • Review job applications to identify, vet and recommend optimal candidates
  • Improve office efficiency by effectively managing internal communications and correspondence
  • Maintain work structure by updating job requirements and job descriptions for all positions
  • Work closely with all vendors to ensure proper inventory count sustained throughout clinic and negotiate best prices on quality products

Registered Veterinary Technician

Walker Veterinary Hospital
10.1997 - 11.2019
  • Provide exemplary customer service to owners by answering animal health questions and educating about positive animal care practices including recommendations on proper flea, heartworm and parasite control
  • Complete all required tasks of a Registered Veterinary Technician including diagnostics, surgical assisting, and patient care
  • Perform and obtain samples for all in house laboratory procedures including CBC, Chemistry Panels, Urinalysis and Snap Tests
  • Collect specimens from patients for laboratory analysis for parasites, blood analysis and culture via venipuncture, cystocentesis, needle aspiration, etc
  • Instruct and trained multiple new hires and interns/students on hospital procedures and protocols
  • Properly calculate all anesthesia/drug dosages and fluid rates
  • Train multiple employees and interns/students on proper calculations of drug dosages and fluid rates
  • Develop client relationships through careful listening and effective question response, resulting in repeat business
  • Perform required scheduled maintenance on all in house laboratory equipment

Education

Registered Veterinary Technology Certificate - Veterinary Technology

Cosumnes River College
Sacramento, CA
05.2004

Skills

  • Client communication/education
  • Conflict Resolution
  • Training development
  • Customer service
  • Product Demonstrations
  • Sales Experience
  • Pipeline Management
  • Performance Tracking
  • Cold-Calling
  • Territory Management
  • Competitor Analysis

Certification

Registered Veterinary Technician - State of California License #7977

Timeline

Diagnostics Solution Consultant

Zoetis
04.2022 - Current

Diagnostic Technical Specialist

Zoetis
11.2019 - Current

Interim Office Manager

Walker Veterinary Hospital
01.2017 - 11.2019

Registered Veterinary Technician

Walker Veterinary Hospital
10.1997 - 11.2019

Registered Veterinary Technology Certificate - Veterinary Technology

Cosumnes River College

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Kristen Britt, RVT