Kristena Casandra Gomez
Scarborough,ON
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. And, an Industrious Guest Services Agent skilled in resolving guest complaints utilizing tact, diplomacy and critical thinking. Driven to foster satisfaction and superior service through dedication to exceeding guest expectations.
Overview
1
1
year of professional experience
Work History
Dental Receptionist
O'Connor Dental Care
01.2023 - Current
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Processed referrals to specialists when required by the dentist.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Verified patient's eligibility for benefits under various insurance plans.
Guest Experience Leader
McDonalds
02.2023 - 04.2024
- Analyzed customer feedback surveys to identify areas for improvement within the facility.
- Communicated effectively with other departments regarding guest needs and requests.
- Organized special events for guests including birthday parties, corporate meetings, and other activities.
- Created reports summarizing key performance metrics related to guest satisfaction ratings.
- Assisted in resolving guest complaints in a professional manner.
Education
Bachelor of Science - Psychology
UNIVERSITY OF SAN CARLOS
CEBU, PHILIPPINES06-2022
DIPLOMA - Business Management
TORONTO SCHOOL OF MANAGEMENT
Skills
- Insurance Verification
- Dental staff support
- Patient Flow Management
- Administrative Support
- Clinical Support
- Guest Relations Management
- Customer rapport
- Guest conflict resolution
- Hospitality and service knowledge
- Customer Service
Languages
English
Professional
Tagalog
Professional
Timeline
Guest Experience Leader
McDonalds
02.2023 - 04.2024
Dental Receptionist
O'Connor Dental Care
01.2023 - Current
Bachelor of Science - Psychology
UNIVERSITY OF SAN CARLOS
DIPLOMA - Business Management
TORONTO SCHOOL OF MANAGEMENT
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