Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kristen Wemyss

Vernon

Summary

Dynamic professional with a strong background in customer relationship management, successfully enhancing client satisfaction in all previous career experiences. Proven ability to streamline processes and implement effective strategies, resulting in increased brand awareness and loyalty. Adaptable and detail-oriented, committed to delivering exceptional service and nurturing positive team environments.

Overview

17
17
years of professional experience

Work History

Owner/Operator

Okanagan Sunshine Cleaning Services
06.2015 - Current
  • Manage all aspects of a small business operation.
  • Develop and nurture lasting client relationships by providing exceptional customer service, addressing issues promptly to ensure client satisfaction.
  • Develop and implement successful marketing strategies, resulting in increased brand awareness and client base.
  • Hired, trained and motivated employees to perform daily business functions and provide high client satisfaction.
  • Developed business plan, processes and procedures to provide superior service to clients.
  • Cultivate a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Negotiated contracts with vendors to secure favorable terms for the business.

Licensed Realtor

Century 21
09.2012 - 04.2015
  • Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
  • Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
  • Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
  • Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.

Customer Care Manager

Dr. Ben Kim
08.2008 - 05.2013
  • Implemented effective quality control measures to minimize errors and ensure high standards of service.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
  • Established positive relationships with clients, leading to increased customer loyalty and retention.


Education

Business Administration Diploma - Marketing & Public Relations

Northern Alberta Institute of Technology
Edmonton

BCFSA License - Real Estate Trading Services Licensing

University of British Columbia, Sauder School of Business
Vancouver

Skills

  • Customer relationship management

  • Problem-solving skills

  • Exceptional organizational skills

  • Dedicated work ethic

  • Dependable and reliable

  • Data organization and maintenance

  • Service-oriented

  • Document management

  • Excellent written and oral communication

  • Proficient in mobile technology

  • Teamwork, collaboration and work well individually

  • Computer and Microsoft office skills

Languages

English
Native or Bilingual

Timeline

Owner/Operator

Okanagan Sunshine Cleaning Services
06.2015 - Current

Licensed Realtor

Century 21
09.2012 - 04.2015

Customer Care Manager

Dr. Ben Kim
08.2008 - 05.2013

Business Administration Diploma - Marketing & Public Relations

Northern Alberta Institute of Technology

BCFSA License - Real Estate Trading Services Licensing

University of British Columbia, Sauder School of Business

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Kristen Wemyss