Kristen WALTERS
Cambridge,Canada
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2026
2026
years of professional experience
Work History
Sales and Leasing Consultant
Heffner Lexus Toyota
2025 - Current
- Developed tailored leasing solutions to meet diverse customer needs.
- Conducted comprehensive market analysis to identify emerging trends and competitive advantages.
- Facilitated vehicle demonstrations, highlighting features and benefits to enhance customer engagement.
- Collaborated with finance teams to streamline lease agreements and improve approval processes.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Generated repeat business by fostering long-term relationships built on trustworthiness, reliability, and understanding of client requirements.
- Expanded customer base through targeted prospecting efforts including cold calling, email campaigns, open houses, and social media outreach.
- Maintained comprehensive knowledge of available inventory, pricing, promotions, and market trends to provide accurate information to clients.
Customer Service Manager
Blendtek Fine Ingredients
01.2022 - 2025
- Coordinated daily operations in a multi-level distribution environment and optimized workflow to improve efficiency of frontline staff to ensure daily metrics are met
- Managed a direct team of customer experience coordinators, providing exceptional training on communication, customer service protocols, and conducted evaluations on performance and quarterly reviews
- Served as the point of contact for escalated customer issues and identified quick solutions to maintain customer satisfaction
- Managed a multi-system MRP/ERP system daily
- Responsible for meeting quarterly metric goals set by the vice president(s)
- Served as a liaison between 5 departments increasing operational flow
- Assisted national sales members in executing contracts, customer needs, and material/vendor approvals, developed and maintained strong client relationships to ensure long-term business
- Executed strategic account goals including sales and margin proposal
- Generated leads through cold calling, networking, and sourcing
- Managed a portfolio of 250+ accounts, providing sourcing/competitive margin proposals and exceptional customer service
- Provided hands-on training and mentorship to customer experience coordinators, cultivating a team-oriented environment that enhanced service delivery.
- Led customer service team to enhance client satisfaction through streamlined communication processes.
Sales Account Manager
Blendtek Fine Ingredients
01.2022 - 2025
- Built and maintain strong relationships with clients to ensure satisfaction and retention
- Develop tailored strategies to meet client needs and achieve business objectives
- Monitor account performance and analyze metrics to identify growth opportunities
- Identify opportunities to expand client accounts and drive revenue growth
- Address client concerns proactively and provide effective solutions
- Increased territory revenue by 25% through strategic account management and upselling
- Skilled in using Excel, Salesforce, Microsoft Teams, Word, Rootstock, and PAA
- Initiated introductory calls with new clients to assess their requirements and offer tailored solutions
- Utilized Salesforce to document and manage all business opportunities, as well as monitor the progression of each account
- Established and nurtured connections with clients through regular visits and resolving any issues or concerns they may have enhanced client retention by implementing targeted follow-up strategies, resulting in measurable improvements in satisfaction and loyalty.
Receptionist, Administrative Assistant
Bennett Chevrolet Cadillac Buick GMC Ltd
01.2021 - 01.2022
- Handled multi-line phone system, directing calls to appropriate departments.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Prepared licensing for new and used vehicles to be registered with the MTO
- Received payments from customers for services rendered
- Utilized Microsoft Office, Word, and Excel daily along with Dealersocket, UCD, Carfax, Dealerpilot, and Reynolds and Reynolds to effectively complete various tasks within the dealership
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Operations Manager, 3M Certified Installer, Ceramic Pro Installer, Business and Marketing Manager
Armored Inc
01.2015 - 01.2021
- Kept customers informed of new offers and updates to the company’s products
- Produced reports that gave insight into all aspects of the company’s marketing performance
- Managed large, important profitable accounts
- Developed and executed targeted marketing campaigns to generate leads and increase revenue
- Developed and utilized customer database for phone calls, product launches, and events
- Followed up with leads and booked appointments as required
- Received orders and managed scheduling of jobs for a team of 6
- Installed and ensured customer satisfaction within a large automotive group
Client Service Representative, Central Intake and Administration, Insurance Adjusting
Crawford and Company
01.2019 - 01.2020
- Reduced loss ratios through fair and prompt processing of claims
- Obtained relevant evidence and information regarding suspicious claims
- Identified and collected evidence to determine fault determination rules
- Evaluated insurance policies and analyzed damage to determine accurate coverages
- Properly directed inbound calls in phone queues to improve call flow
- Provided accurate and appropriate information in response to customer inquiries
- Acted proficiently and effectively paging out emergency services
- Effectively navigated through multiple systems at onceEvaluated complex insurance policies and damages, ensuring precise coverage determinations that minimized financial risk for the company.
Pharmacy Technician, Data Input
Medical Pharmacy Group LTD
01.2012 - 01.2017
- Received, processed, and filled prescriptions accurately
- Data entry in Point Click Care / Kroll system
- Ordered stock and processed returns
- Conducted annual inventory process
- Compounded various prescriptions
- Filled, programmed, and ran a PAC Med dispensing machine
Store Front Attendant, Pharmacy Technician
Carpenter Guardian Pharmacy
01.2006 - 01.2012
- Assisted customers with locating products, receiving, and filling prescriptions
- Managed returns and ordering merchandise
- Answered phones to communicate with patients and doctors regarding prescriptions
- Data entry of prescriptions using Kroll database
Education
Secondary School Diploma -
Grand River Collegiate
01-2008
OMVIC - Automotive Business School
Georgian College
Barrie01-2025
Skills
- Microsoft Office
- Teams
- CRM
- Salesforce
- Customer Service
- Leadership
- Strategic Planning
- Time Management
- Conflict Resolution
- Account Management
- Sales
- Data Entry
- Project Management
- Communication
- Relationship Building
- Problem Solving
- Negotiation
Timeline
Customer Service Manager
Blendtek Fine Ingredients
01.2022 - 2025
Sales Account Manager
Blendtek Fine Ingredients
01.2022 - 2025
Receptionist, Administrative Assistant
Bennett Chevrolet Cadillac Buick GMC Ltd
01.2021 - 01.2022
Client Service Representative, Central Intake and Administration, Insurance Adjusting
Crawford and Company
01.2019 - 01.2020
Operations Manager, 3M Certified Installer, Ceramic Pro Installer, Business and Marketing Manager
Armored Inc
01.2015 - 01.2021
Pharmacy Technician, Data Input
Medical Pharmacy Group LTD
01.2012 - 01.2017
Store Front Attendant, Pharmacy Technician
Carpenter Guardian Pharmacy
01.2006 - 01.2012
Sales and Leasing Consultant
Heffner Lexus Toyota
2025 - Current
Secondary School Diploma -
Grand River Collegiate
OMVIC - Automotive Business School
Georgian College