Kristen Romig
Ridgecrest
Summary
Results-driven manager with proven expertise in organizing operations, enhancing customer service, and implementing staff training programs. Focused on quality, efficiency, and exceptional customer experiences.
Overview
11
11
years of professional experience
Work History
Bowling Center Manager
MWR-Morale, Welfare and Recreation
2023.03 - Current
- Organize all operations, focusing on quality and consistency
- Monitor accounts receivable and accounts payable
- Collaborate with other department heads to create events
- Hire, onboard and train new employees, including instructing on food safety, customer service standards and operations
- Create weekly schedules based on predicted staffing needs, budget and employee requests
- Address customer service concerns, resolving issues and ensuring exceptional experiences
- Implemented staff training programs to enhance customer service and operational efficiency.
- Coordinated maintenance schedules, ensuring facility safety and equipment reliability.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Authorized government credit card purchaser for operational and supply needs.
Operations Assistant
MWR-Morale, Welfare and Recreation
2021.11 - 2023.03
- Oversee both bowling and food and beverage operations within the facility
- Run reports and prepare presentations on progress to management team
- Manage office facilities, ensuring cleanliness and order
- Supervise all aspects of planned events, from creation through completion
- Coordinated daily operations to ensure efficiency and timeliness in task execution.
- Supported inventory management by tracking supplies and ordering as needed.
Food Service Leader
MWR-Morale, Welfare and Recreation
2019.11 - 2021.03
- Led food service operations to ensure compliance with health and safety regulations.
- Directed team training initiatives to enhance service quality and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Assisted manager with weekly schedule, adjusting for employee requests, expected customer traffic and budget.
- Developed standard operating procedures for food preparation and service workflows.
Food Service Worker
MWR-Morale Welfare and Recreation
2015.05 - 2019.11
- Prepared and served meals in accordance with dietary guidelines and customer preferences.
- Assisted in inventory management, tracking supplies to minimize waste and improve efficiency.
- Trained new staff on food preparation techniques and customer service protocols.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers and answered inquiries regarding menu items and specials.
- Utilized POS system to receive and process food and beverage orders.
Education
MWR_Morale, Welfare And Recreation
High School Diploma -
Huntington Beach Adult School
2008-06
Skills
Management
Customer Customer Service
Training
Scheduling
Planning
Organization
Knowledge of government credit card holder polices
Hazardous waste knowledge
Accomplishments
NAWSCL Civilian of the quarter jr. level (4th Quarter FY21), NAWSCL Civilian of the year Jr. level (FY21)
Timeline
Bowling Center Manager
MWR-Morale, Welfare and Recreation
2023.03 - Current
Operations Assistant
MWR-Morale, Welfare and Recreation
2021.11 - 2023.03
Food Service Leader
MWR-Morale, Welfare and Recreation
2019.11 - 2021.03
Food Service Worker
MWR-Morale Welfare and Recreation
2015.05 - 2019.11
MWR_Morale, Welfare And Recreation
High School Diploma -
Huntington Beach Adult School