Kristen Reyes
La Mirada
Summary
Results-driven professional with extensive experience in sales coordination and front desk operations. Skilled in effective negotiation and process optimization, leading to improved productivity and customer satisfaction. Aiming to leverage strong managerial skills to enhance sales performance.
Overview
17
17
years of professional experience
Work History
Sales Coordinator
DoubleTree By Hilton Los Angles-Rosemead
Rosemead
05.2025 - Current
- Assisted sales team with lead generation and client follow-up activities to support revenue growth.
- Managed booking systems, ensuring accurate reservations and prompt responses to inquiries.
- Organized promotional materials and events, boosting brand visibility within the local market.
- Provided administrative support by preparing reports and presentations for sales meetings and strategy sessions.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
Front Desk Agent
DoubleTree By Hilton Los Angeles Rosemead
Rosemead, CA
05.2022 - 05.2025
- Managed guest check-ins and check-outs efficiently, ensuring smooth arrival and departure experiences.
- Provided exceptional customer service, addressing guest inquiries and resolving concerns promptly.
- Coordinated room assignments and maintained inventory of available rooms using property management system.
- Assisted in training new front desk staff on operational procedures and service standards.
- Oversaw front desk operations during peak hours, maintaining calmness under pressure while delivering quality service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Sales Associate
Express Hospital Beds
Lehi, UT
01.2021 - 05.2022
- Enhanced customer engagement through effective communication and product demonstrations.
- Analyzed customer feedback to refine product offerings and enhance user satisfaction.
- Streamlined order processing procedures, reducing turnaround time for customer deliveries.
Rooms Manager
IHG Hotels & Resorts
La Mirada, CA
01.2017 - 08.2018
- Managed daily operations for guest services, ensuring high-quality customer experiences.
- Coordinated with housekeeping to maintain cleanliness and readiness of rooms for guests.
- Collaborated with sales and marketing teams to promote room packages and special offers effectively.
- Managed relationships with VIP clientele effectively, ensuring personalized attention that resulted in repeat business.
Front Desk Supervisor
Doubletree by Hilton Whittier
Whittier, CA
08.2009 - 08.2018
- Oversaw front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained and mentored new staff on customer service standards and hotel policies.
- Managed reservations system to optimize room occupancy and enhance guest satisfaction.
- Coordinated with housekeeping and maintenance teams to resolve guest issues promptly.
- Developed training materials that improved staff knowledge of hotel amenities and services.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Education
High School Diploma -
TFE Independent Studies
Norwalk, CASkills
- Customer communication
- Goals and performance
- Strong enthusiasm
- Managerial skills
- Goal-oriented mindset
- Effective negotiation
Timeline
Sales Coordinator
DoubleTree By Hilton Los Angles-Rosemead
05.2025 - Current
Front Desk Agent
DoubleTree By Hilton Los Angeles Rosemead
05.2022 - 05.2025
Sales Associate
Express Hospital Beds
01.2021 - 05.2022
Rooms Manager
IHG Hotels & Resorts
01.2017 - 08.2018
Front Desk Supervisor
Doubletree by Hilton Whittier
08.2009 - 08.2018
High School Diploma -
TFE Independent Studies