Kristen Peters
St. Thomas,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Receptionist/Chiropractic Assistant
Care Chiropractic
12.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
Dental Receptionist
Sunset Dental
09.2020 - 09.2021
- Scheduled, rescheduled and cancelled appointments for patients
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Completed patient referrals to other medical specialists.
Chiropractic Assistant
Care Chiropractic & Acupuncture Clinic
09.2017 - 11.2018
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Sanitized, restocked, and organized 8 exam rooms and medical equipment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Customer Service Representative
Money Mart
04.2017 - 11.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Office Administration - Health Services
Fanshawe College
London, ONHigh School Diploma -
Arthur Voaden Secondary School
St. Thomas, ON06.2016
Skills
- Proficiency in Tracker & Practise Perfect Program
- Patient Documentation
- Appointment Scheduling
- Maintaining Financial Records
- Insurance Authorizations
- Payment Scheduling and Collection
- Phone Experience
- Greeting Patients
Languages
English
Full Professional
Timeline
Receptionist/Chiropractic Assistant
Care Chiropractic
12.2023 - Current
Dental Receptionist
Sunset Dental
09.2020 - 09.2021
Chiropractic Assistant
Care Chiropractic & Acupuncture Clinic
09.2017 - 11.2018
Customer Service Representative
Money Mart
04.2017 - 11.2017
High School Diploma -
Arthur Voaden Secondary School
Office Administration - Health Services
Fanshawe College
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