Kristen Penney
Calgary,Canada
Summary
Please accept this application for a team member position at your store. I am respectful, polite, hard-working, and energetic. I enjoy meeting new people and am easily engaged. I am a fast learner, able to work independently, and easily able to adapt to changing situations. I am a flexible student with great communication skills seeking part-time job opportunities to expand my real-world knowledge and experience. I am very motivated, outgoing, and friendly with a strong drive to succeed.
I am very experienced with providing compassionate care and supportive services to individuals with diverse needs. I Utilize effective communication and crisis management skills to enhance client well-being.
I am currently in Early childhood education with solid a background in creating supportive and engaging learning experiences for preschool children. Known for fostering collaborative environment and achieving positive developmental outcomes. Trusted for adaptability and effective implementation of age-appropriate educational activities, while displaying patience and creativity.
Professional with experience in early childhood education, prepared for this role. Strong focus on fostering nurturing and supportive environment, emphasizing importance of teamwork and adaptability. Known for effective communication, patience, and creativity, consistently ensuring positive outcomes and engagement.
Compassionate Respite worker with background in providing supportive care to individuals with diverse needs. Demonstrated ability to improve client well-being through personalized care plans and empathetic interactions. Proven skills in patient communication and crisis management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Respite Care Worker
FSCD
09.2022 - Current
- Assisted children with basic activities of daily living.
- Helped patients move in and out of cars, and wheelchairs.
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
- Took the children out in the community providing various support during activities such as but not limited to: swimming lessons, library visits, movies, etc
- Managed challenging behaviors or emotional distress in clients by utilizing de-escalation techniques and maintaining a calm demeanor.
- Adapted to changing client needs by adjusting care plans accordingly, maintaining flexibility and professionalism in response to unforeseen circumstances.
- Implemented behavior management plans for individuals with challenging behaviors, promoting calm and stable care environment.
- Developed strong rapport with clients and families, fostering trust and open communication about care needs and preferences.
- Provided engaging companionship to clients, fostering meaningful relationships and alleviating feelings of isolation.
- Facilitated community integration for clients by accompanying them to appointments and social outings, enriching their social network.
Babysitter
Self Employed Web
01.2016 - Current
- Completed a 2-day babysitting training program through Canada Safety
- Maintained set schedules for mealtimes, baths, and bedtimes
- Watched children in parents' absences or while parents worked from home
- Keeping children entertained with creative activities
- Remained calm when dealing with injuries and emergencies
- Supervised children when playing in neighborhood parks
- Keep the home environment neat, clean, and optimal for children's development.
- Prepared healthy, age-appropriate snacks and meals.
Deliverer of Food Hampers
SOCIETY OF ST. VINCENT De PAUL Volunteer
01.2010 - Current
- Helped organize food drives within schools and communities
- Helped sort and organize donations in the food pantry room
- Prepare monthly food hampers and deliver them to needy families in our community.
- Managed 2 orders at a time
Gymnastics Assistant Coach
Flip Factory
06.2021 - 06.2023
- Working with children of various ages to create a fun and safe atmosphere while learning and improving the skills of gymnastics
- Communicating with parents on programming, class structures and changes, child's progress, competition information, and any concerns that may arise
- Maintain a positive growing relationship with both parents and kids.
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Ensured safety of all athletes during practice sessions by enforcing proper techniques and closely monitoring adherence to safety protocols.
- Developed and implemented training drills to improve team cohesiveness and performance.
- Managed up to 20 children per class, seeing over 60 children per day
Tutor
Self-employeed
03.2021 - 06.2023
- Work with the student to enable them to perform at a higher level academically
- Actively prepare lesson plans for the student to enhance a positive learning experience
- Coordinate lesson plans, course materials, and discussion questions prior to each session in an effort to get the student to grade-level performance.
- Supported students with helpful study habits and exam strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Created positive and encouraging learning environment to foster love for learning among students.
Head Hostess
Blowers and Grafton
06.2022 - 02.2023
- Courteously answer phone calls, welcome and seat guests, and present menus
- Prepare seat arrangements and organize reservations to ensure guest satisfaction
- Monitor dining room for proper cleanliness and supply levels
- Answered and directed phone calls as needed
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
Cashier
Toys R Us
11.2021 - 01.2022
- Cashier which included dealing with cash flow, debit, credit, and gift cards in a fast-paced environment
- Being a team player and asking for help when necessary -Maintaining a positive relationship with customers to ensure a positive experience for each customer.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Child Studies - Early Childhood Education And Care
Mount Royal University
Calgary, AB06-2028
Skills
- Experienced in High-Volume Customer Service
- Demonstrated ability to maintain positive communication with customers
- Child Development Support
- Enthusiastic and creative
- Ability to work independently
- Behavior management
- Community outreach, effective communication
- Compassionate caregiving
- Disability awareness
- Problem-solving
- Time management
Accomplishments
- Achieved Level 1 child care by completing course work and practicum hours with accuracy and efficiency.
- I have both standard First Aid and Emergency First Aid
- Received an award of academic excellence for a indigenous studies course in Grade 12
Languages
English
Full Professional
Certification
- First Aid Certification
- CPR/AED Certification
- Being Trauma Aware certificate
- Alberta food safety basics
academic award of excellence in Indigenous Studies
I received this award for my consistent dedication in classwork and volunteer opportunities. I excelled in this class leaving with a 100% grade. I was timely when completing course work and often lead class discussions.
Timeline
Respite Care Worker
FSCD
09.2022 - Current
Head Hostess
Blowers and Grafton
06.2022 - 02.2023
Cashier
Toys R Us
11.2021 - 01.2022
Gymnastics Assistant Coach
Flip Factory
06.2021 - 06.2023
Tutor
Self-employeed
03.2021 - 06.2023
Babysitter
Self Employed Web
01.2016 - Current
Deliverer of Food Hampers
SOCIETY OF ST. VINCENT De PAUL Volunteer
01.2010 - Current
Bachelor of Child Studies - Early Childhood Education And Care
Mount Royal University
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