Summary
Overview
Work History
Education
Skills
Timeline
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KRISTEN OTTOSEN

KRISTEN OTTOSEN

Victoria

Summary

Organized and dedicated individual with proven track record of providing exceptional animal care and customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. My goal is to leverage these skills in a new dynamic role.

Overview

7
7
years of professional experience

Work History

K9 Handler

Lucky Dog Adventures and Daycare
08.2022 - Current
  • Hiked groups of up to 10 dogs daily, ensuring safe and controlled exercise while using GPS tracking equipment to monitor routes and dog locations.
  • Transported 15-20 dogs to and from home to hiking locations in company vehicles, ensuring safe and secure loading/unloading and maintaining vehicle cleanliness.
  • Successfully managed large groups of dogs daily, prioritizing individualized care and attention to ensure the highest level of care.
  • Monitored dog health and behavior during hikes and transport, addressing any issues and providing first aid as necessary.
  • Maintained accurate records of walks, transport schedules, and GPS data, ensuring all documentation was up-to-date.
  • Communicated effectively with clients and team members regarding dog behavior, route changes, and daily logistics.
  • Ensured the safety and well-being of all dogs in varying conditions and environments, managing group dynamics and preventing conflicts.

Administrative Assistant

Maxxam Insurance
06.2022 - 08.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Managed filing system, entered data and completed other clerical tasks.

Daycare Attendant

K9SK8 Park
05.2021 - 06.2022
  • Demonstrated exceptional attention to detail and ability to prevent accidents by regularly monitoring and ensuring the cleanliness and safety of high-traffic areas, play groups and bedding.
  • Utilized strong organizational skills to maintain a clean and organized environment, including cages, kennels, play yards, and grooming areas, ensuring a smooth and efficient workflow.
  • Developed strong observational skills through maintaining visual observation of dogs at all times, identifying potential issues and addressing them promptly to prevent conflicts and minimize stress.
  • Utilized effective communication skills to interact with dogs in playgroups, using appropriate toys and tools to ensure safe and enjoyable experiences, while also promoting socialization and stress reduction.
  • Demonstrated a commitment to patient safety and well-being by reporting any unusual behavior, eliminations, or injuries to management immediately, ensuring prompt attention and care.
  • Applied proper handling techniques to safely manage and care for dogs, translating to a strong understanding of animal handling and safety protocols.
  • Successfully managed large groups of dogs daily, prioritizing individualized care and attention to ensure the highest level of care.

Hostess/Expeditor/Server

Browns Social House
10.2020 - 06.2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Answered customer questions about hours, seating and menu information.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served meals and offered beverage refills.
  • Developed friendly relationships to regular customers.

Line Cook/Kitchen Prep Cook

Buckys TapHouse
02.2019 - 10.2020
  • Created identical dishes numerous times daily with attention to detail and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Grilled meats and seafood to customer specifications.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.

Education

Associate of Arts - English, Psychology, Biology, History, Geography

Camosun College
Victoria, BC
08.2025

Skills

  • Customer Service
  • Animal Care
  • Administrative Support
  • Time Management
  • Leadership
  • Problem Solving
  • Data Entry
  • Typing
  • Organization
  • Communication
  • Point of Sale
  • Clerical
  • Critical thinking
  • Strong decision-making

Timeline

K9 Handler

Lucky Dog Adventures and Daycare
08.2022 - Current

Administrative Assistant

Maxxam Insurance
06.2022 - 08.2023

Daycare Attendant

K9SK8 Park
05.2021 - 06.2022

Hostess/Expeditor/Server

Browns Social House
10.2020 - 06.2021

Line Cook/Kitchen Prep Cook

Buckys TapHouse
02.2019 - 10.2020

Associate of Arts - English, Psychology, Biology, History, Geography

Camosun College

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KRISTEN OTTOSEN