Kristen Muir
San Diego
Summary
Dynamic office manager with over 20 years of experience in dental practice operations. Skilled in problem-solving and communication, consistently improving patient scheduling and office organization to drive overall productivity and client satisfaction.
Overview
31
31
years of professional experience
Work History
Office manager
Pacific Beach Dental
San Diego
06.2002 - 04.2026
- Managed daily office operations for a busy dental practice.
- Coordinated patient scheduling and appointment reminders effectively.
- Oversaw inventory management of dental supplies and equipment.
- Implemented filing systems for patient records and documents.
- Facilitated communication between dental team and patients regularly.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coded and entered daily invoices with in-house accounting software.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Computed balances, totals or commissions to support accounting team.
Receptionist
Images Hair Design
San Diego
06.1995 - 07.2000
- Greeted clients warmly upon arrival at Images Hair Design.
- Managed appointment scheduling and coordinated services for stylists.
- Answered phone calls and addressed client inquiries promptly.
- Processed payments and handled cash register operations efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
Associate of Arts - Communication Design
California State San Marcos
San Marcos, CA06-2006
Skills
- Office management
- Patient scheduling
- Inventory management
- Bookkeeping methods
- Correspondence handling
- Customer relationship management
- Communication skills
- Problem solving
- Attention to detail
- Customer service
- Billing
- Expense reporting
- Customer relations
- Office administration
- Payroll and budgeting
- Payroll processing
- Scheduling
Timeline
Office manager
Pacific Beach Dental
06.2002 - 04.2026
Receptionist
Images Hair Design
06.1995 - 07.2000
Associate of Arts - Communication Design
California State San Marcos