Summary
Overview
Work History
Education
Skills
Training
Affiliations
Websites
Timeline
Generic

Kristen M Hrycoy

Calgary,Canada

Summary

Dynamic leader with extensive experience at SAP Concur, specializing in strategic relationship management and contract negotiation. Demonstrated success in improving client retention and driving operational efficiency. Skilled in project management and effective communication, consistently delivering impactful results and fostering collaboration across teams to meet organizational objectives.

Overview

29
29
years of professional experience

Work History

Director TMC Partner Success

SAP Concur
Calgary, Alberta
06.2016 - Current
  • Developed and maintained strategic relationships with global and regional TMCs and travel suppliers.
  • Focused on growth and retention of TMC Preferred Partners across assigned agencies.
  • Identified mutually beneficial opportunities within TMCs and suppliers to maximize collaboration.
  • Collaborated with cross-functional teams to resolve TMC issues, escalations, implementation, billing, and legal matters.
  • Coordinated with field and sales teams to update partners on campaigns driving new business opportunities.
  • Delivered comprehensive TMC Business Reviews, ensuring follow-up on action items.
  • Ensured proper Alliance agreements were established to support partnerships.
  • Served as a public spokesperson at industry events or conferences.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Prepared presentations for board meetings summarizing key developments within the company.
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Negotiated agreements with external partners such as contractors or consultants.
  • Negotiated high-value contracts with vendors and partners to optimize resource allocation.
  • Coordinated activities with other departments to expedite work and improve collaboration.
  • Represented the organization at industry events, conferences, and public meetings.

Senior Director, Account Management and Client Services

Maritime Travel
01.2005 - 06.2016
  • Lead and management a team of individuals responsible for the implementation and support of our Concur clients.
  • Project manages implementations of new technologies.
  • Assume a leadership role during the RFP cycle.
  • Provide leadership and direction to dedicated agent teams to ensure alignment with customer expectations.
  • Ongoing analysis of corporate travel patterns to identify trending and relevant travel solutions in relation to new business development.
  • Internal projects affecting our national clients base.

Corporate |Account Manager

AMEX GBT
Calgary, Alberta
01.1996 - 01.2005
  • Company Overview: Calgary

  • Assisted in developing long-term strategic plans for corporate accounts growth and development.
  • Maintained a database of client contact information and kept track of all interactions with them.
  • Coordinated with other departments to ensure successful execution of projects.
  • Analyzed customer data to identify trends, opportunities, and risks.
  • Negotiated contracts with clients ensuring mutually beneficial terms were met.
  • Reviewed customer feedback surveys to evaluate effectiveness of current strategies and make recommendations for improvement.
  • Facilitated cross-functional collaboration between different departments within the organization.
  • Provided regular reports on account performance and progress to senior management.
  • Organized presentations for prospective customers to demonstrate product features and benefits.
  • Developed and implemented strategies for increasing customer retention and satisfaction.

Education

Travel and Tourism -

MacEwan University
Edmonton
01.1991

Skills

  • Time management in high-volume environments
  • Objective setting and organization
  • Project management and completion
  • Strategic planning and evaluation
  • Technical analysis and trend identification
  • Effective communication and collaboration
  • Troubleshooting and problem-solving
  • Presentation skills at all levels
  • Resource navigation and engagement
  • Strategic relationship management
  • Contract negotiation
  • Public speaking
  • Presentation skills
  • Client retention strategies
  • Risk assessment
  • Industry knowledge
  • Partnerships and alliances
  • Vendor relationship management

Training

  • 2021, GBTA Ready Safe Travel
  • 2010-2017, Strategic Corporate Care, Sandler Training, Halifax
  • 2009, Leaders Who Manage, Nexient Learning, Calgary
  • 2008, Strategic Account Management, Canadian Professional Sales Association, Calgary
  • 2007, Communicating to Influence Buying Decisions, Canadian Professional Sales Association, Calgary

Affiliations

  • Chair GBTA Technology Commitee
  • GBTA Innovtion award
  • GBTA Business Travel Service Award
  • SAP Concur Business Development Team of the year 2023

Timeline

Director TMC Partner Success

SAP Concur
06.2016 - Current

Senior Director, Account Management and Client Services

Maritime Travel
01.2005 - 06.2016

Corporate |Account Manager

AMEX GBT
01.1996 - 01.2005

Travel and Tourism -

MacEwan University

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Kristen M Hrycoy