Kristen McConnell
West Vancouver,BC
Summary
Proven Office Manager at Hollyburn Funeral Home, adept in streamlining operations and enhancing team efficiency by over 30%. Expert in office administration and customer relations, I excel in creating cost-effective solutions and fostering a productive work environment. My strong organizational skills and ability to maintain confidentiality stand out, ensuring optimal office performance and client satisfaction. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Hardworking and passionate job seeker with strong organizational skills eager to secure office manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-focused professional with successful 22-year career in Funeral Home sector.
Overview
27
27
years of professional experience
Work History
Office Manager
Hollyburn Funeral Home
01.2001 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Receptionist
Jim Pattison Toyota
04.1997 - 01.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
High School Diploma -
Carson Graham Secondary School
North Vancouver, BC06.1988
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Administrative Support
- Document Management
- Clerical Support
- Account Reconciliation
- Credit and collections
- Relationship Building
- Mail handling
- Scheduling
- Inventory Control
- Supply Management
- Documentation and control
- Workflow Optimization
- Report Preparation
- Event Coordination
- Business Administration
- Team Bonding
- Compliance Monitoring
- Computer Skills
- Scheduling and Coordinating
- Decision-Making
- Problem Resolution
- Good Judgment
- Teamwork and Collaboration
- Documentation And Reporting
- Professional and Courteous
- Managing Operations and Efficiency
- Administration and Reporting
- Work Planning and Prioritization
- Interpersonal Relations
- Goal Setting
- Training and Development
Languages
English
Professional Working
Timeline
Office Manager
Hollyburn Funeral Home
01.2001 - Current
Receptionist
Jim Pattison Toyota
04.1997 - 01.2001
High School Diploma -
Carson Graham Secondary School
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