Kristen Massey
Victoria,Canada
Summary
Hard working and detail-oriented Exceptional memory for detail Strong communication skills Quick and willing learner Punctual and organized Friendly and professional
Overview
13
13
years of professional experience
Work History
Medical Office Receptionist
Surgical Consultants
Victoria, BC
10.2023 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Facilitated communication between patients and medical staff, ensuring smooth information exchange.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance and efficiency.
- Coordinated insurance verification processes, enhancing patient experience and reducing billing errors.
- Oversaw front desk operations, ensuring adherence to office policies and standards of care.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Reviewed and sent medical records to other physicians upon request.
- Received, recorded and filed medical payments by check, cash, and credit card.
Administrative Assistant
Niagara Orthopaedic Institute
01.2021 - 06.2023
- Daily reception duties- Answer, screen and direct calls, schedule in patient appointments
- Greet and check in patients arriving at the clinic
- Billing insurance, WCB and MVA
- Show clients to rooms
- Assist physiotherapist
- Pull and file charts
- Cleaning the office, gym and doing laundry
- Inventory and order supplies
Medical Office Assistant/ Covering Office Manager
Gordon Head Treatment Centre
02.2014 - 06.2020
- Daily reception duties- Answer, screen and direct calls, schedule in patient appointments
- Greet and check in patients arriving at office or clinic
- Demonstrate a calm, patient and professional attitude when dealing with delicate situations
- Hire, terminate, and train staff in a medical office
- Perform routine laboratory tests and sample analysis
- Make deposits, Payroll for staff, Doctors pay
- Help physicians examine and treat patients, handing them instruments or materials
- Change dressing on wounds
- Process company's response to claims
- Effectively manage a team, of medical office assistants in a high demand environment
- Record patient’s medical history, vital statistics, or information such as test results in medical records
- Clean and sterilize instruments and dispose of contaminated supplies
- Prepare treatment rooms for patients examinations, keeping the rooms neat and clean.
- Show patients to examination rooms and prepare them for the physician
- Explain treatment procedures, medications, diets, or physicians instructions to patients
- Contact medical facilities or departments to schedule patients for tests or admission
- Inventory and order medical, lab and office supplies or equipment
Medical Office Assistant
Feltham Medical Clinic
11.2014 - 06.2017
- Daily reception duties- Answer, screen and direct calls, schedule in patient appointments
- Greet and check in patients arriving at office or clinic
- Demonstrate a calm, patient and professional attitude when dealing with delicate situations
- Perform routine laboratory tests and sample analysis
- Help physicians examine and treat patients, handing them instruments or materials
- Change dressing on wounds
- Process company's response to claims
- Effectively manage a team, of medical office assistants in a high demand environment
- Record patients medical history, vital statistics, or information such as test results in medical records
- Clean and sterilize instruments and dispose of contaminated supplies
- Prepare treatment rooms for patients examinations, keeping the rooms neat and clean.
- Show patients to examination rooms and prepare them for the physician
- Explain treatment procedures, medications, diets, or physicians instructions to patients
- Contact medical facilities or departments to schedule patients for tests or admission
- Inventory and order medical, lab and office supplies or equipment
- Scan charts and file accordingly
Medical Office Assistant
Garrison Medical Clinic
07.2013 - 10.2014
- Daily reception duties- Answer, screen and direct calls, schedule in patient appointments
- Greet and check in patients arriving at office or clinic
- Demonstrate a calm, patient and professional attitude when dealing with delicate situations
- Perform routine laboratory tests and sample analysis
- Help physicians examine and treat patients, handing them instruments or materials
- Change dressing on wounds
- Process company's response to claims
- Effectively manage a team, of medical office assistants in a high demand environment
- Record patients medical history, vital statistics, or information such as test results in medical records
- Clean and sterilize instruments and dispose of contaminated supplies
- Prepare treatment rooms for patients examinations, keeping the rooms neat and clean.
- Show patients to examination rooms and prepare them for the physician
- Explain treatment procedures, medications, diets, or physicians instructions to patients
- Contact medical facilities or departments to schedule patients for tests or admission
- Inventory and order medical, lab and office supplies or equipment
- Scan charts and file accordingly
Education
High School Diploma -
George McDougall High School
01.2011
Skills
Excels in independent and teamwork-based tasks
Excellent leadership and understanding of business goals
Trustworthy in working with sensitive and confidential information
Confident working with computer and medical systems
Remains calm while working under high stress situations
Ability to work efficiently in a fast-paced environment
Provides creative and innovative ideas
Demonstrates flexibility to perform a variety of duties
Section name
- Kristen Massey
- 906-1400 Quadra Street
- Victoria, BC
- V8W 0G4
- 778-700-1416
- K.risten@live.ca
- Sept 7, 2023
- Dear Hiring Manager
- I'm applying for a position at your company. Based on the posted description, I feel confident that I am fully qualified for the position and will be a strong addition to your team.
- I am a hard-working professional who has been consistently praised as proactive by previous co-workers and management. Over the course of my 12 year career, I've developed a skill set directly relevant to the Medical Office Assistant role you are hiring for, including acute care facility, clinical services and fee billing. Overall I have consistently demonstrated organizational, multitasking, and problem-solving abilities in every aspect of my Medical Office Assistant roles and I invite you to review my detailed achievements in the attached resume.
- Thank you for your consideration and I look forward to hearing from you.
- I can be reached at the number above or at my email address.
- Sincerely
Timeline
Medical Office Receptionist
Surgical Consultants
10.2023 - Current
Administrative Assistant
Niagara Orthopaedic Institute
01.2021 - 06.2023
Medical Office Assistant
Feltham Medical Clinic
11.2014 - 06.2017
Medical Office Assistant/ Covering Office Manager
Gordon Head Treatment Centre
02.2014 - 06.2020
Medical Office Assistant
Garrison Medical Clinic
07.2013 - 10.2014
High School Diploma -
George McDougall High School