Kristen MacArthur
Kitchener,Canada
Summary
Motivated event manager bringing several years of experience delivering small to large-scale events on-time and within stringent budgets. Talented at identifying potential problems, promptly mitigating obstacles and actively resolving conflicts to ensure client satisfaction and positive attendee experience. Background managing occasions from small, private affairs to extremely large corporate conferences.
Overview
19
19
years of professional experience
Work History
Venue and Event Manager
Storehouse 408
Cambridge, Ontario
09.2021 - Current
- Respond promptly to inquiries, providing general information about services and availability.
- Schedule and host tours to discuss client’s needs, preferences, and budget. Maintain regular contact with clients to keep them informed about updates, changes, timelines and room design layouts.
- Utilize multiple communication channels (emails, calls, meetings) to ensure clients feel valued and informed.
- Proven excellent customer service through friendly, knowledgeable, and responsive answers to clients and vendors.
- Created and implemented systems to track client requests, ensuring personalized service and follow-ups based on events by year and in chronological order to create effective BEOs for both the client and team members.
- Gather and finalize the food and beverage contracts and ensure all details are included, such as serving times and style (buffet, plated, etc.)
- Determine the staffing needs (e.g., servers, security, technical support) based on the event size and type.
- Schedule the necessary staff, providing them with event details and roles.
- On the event day, ensure all logistics run smoothly, including venue setup, staff coordination, and adherence to the schedule.
- Regularly seek client feedback after events. Analyze feedback to identify areas for improvement and implement changes for future events and to improve overall future client satisfaction.
- After the event, hold a debrief meeting with the team to discuss feedback and overall satisfaction of the event.
- Finalize invoices, handle payments, and ensure all contracts are closed out.
Dance Instructor & Office Assistant
The Dance Center
Kitchener, Canada
01.2006 - Current
- Choreograph many dances throughout the year to students 3 years of age to adults
- Keep account records of payments and updated HST forms for the company
- Kept up to date records of students/clients
Server
Charcoal Steakhouse & Martini’s
Kitchener, Canada
02.2016 - 09.2021
- Create a memorable experience for guests through excellent customer service and paying extra attention to detail
- Act as team Captain during special events and ensuring the work order is correct and fulfilled
- Work in a fast paced and high demand environment
Event Manager
Arts Awards Waterloo Region
Kitchener, Canada
01.2019 - 12.2020
- Principle contact for event items and personnel including decorator, AV, hospitality host
- Leading the running order of the event and show
- Problem-solver at the event/wise under pressure
- Connecting with winners prior to and during the event
- Meetings with board members, event site visits and all day-of event duties
Events and Marketing Director
Keyspire
Cambridge, Canada
07.2014 - 08.2016
- Create and determine Wealth Tour schedule including location, date, time and brand
- Complete all venue bookings and associated details management
- Recruit, schedule and train all event team members and temp staff
- Create and provide full event details plan
- Ensure all events collateral is updated, ordered and available at all events on brand, time, and budget with quality and accuracy
- Work closely with accounting to ensure team members are properly compensated as well as budgets are not exceeded
- Coordinate and book all AV requirements
- Coordinate all travel arrangements for team members and VIP brand speaker
- Manage all preparations including packing and shipping all equipment and supplies
- Execute and direct all events on site
- Produce post reports for senior management that provides key performance metrics such as budget adherence, attendance rates, conversion rates and NPS scores
Event Coordinator
Sparks Event Marketing
Cambridge, Canada
03.2011 - 03.2013
- Assist two Account Managers on various accounts while managing own clients and events
- Create PowerPoint presentations for clients for mid program as well as final reports
- Contact suppliers and build relationships
- Schedule several different events while managing staff and organizing each event schedule
- Attend and participate in brainstorming meetings
- Create client estimate proposals, work backs, invoices and manage budgets
- On site supervisor during various events
- Organize and run events on a daily basis throughout the duration of ongoing campaigns
Education
Advertising Advanced Diploma - Account Management, Event Management, New Business Development, Planning Promotions, Public Relations, Business to Business Advertising, Direct Marketing and DRTV/Interactive, Marketing and Integrated Marketing Campaign, Advertising Law & Ethics, Broadcast Planning & Buying, Strategic Media Planning and Research & Reporting, Concepts, Copy and Layout Design
Mohawk College
04.2011
Advanced Aesthetics Diploma -
Body Pro School of Advanced Aesthetics and Electrolysis
02.2008
Skills
- Proficient in Microsoft Office
- Teamwork
- Organizational skills
- Multi-tasking
- Ability to work independently
- Adaptability
- Flexibility
- Ability to work under pressure
- Deadline oriented
- Attention to detail
- Vendor and contract negotiations
- Event sales
- Team leadership and supervision
- Catering management
- On-site execution
- Event billing
- Managing events start to finish
- Menu planning
- Sales and promotion
- Event staff management
References
Available upon request.
Highlights Of Abilities
- Proficient in Microsoft Office.
- Excellent negotiating skills and sales track.
- Work well with variety of people; enjoy being part of a team.
- Excellent organizational skills and multi-tasking.
- Work quickly, accurately and independently.
- Adaptable, flexible, work well under pressure.
- Deadline oriented with strong attention to details.
Timeline
Venue and Event Manager
Storehouse 408
09.2021 - Current
Event Manager
Arts Awards Waterloo Region
01.2019 - 12.2020
Server
Charcoal Steakhouse & Martini’s
02.2016 - 09.2021
Events and Marketing Director
Keyspire
07.2014 - 08.2016
Event Coordinator
Sparks Event Marketing
03.2011 - 03.2013
Dance Instructor & Office Assistant
The Dance Center
01.2006 - Current
Advertising Advanced Diploma - Account Management, Event Management, New Business Development, Planning Promotions, Public Relations, Business to Business Advertising, Direct Marketing and DRTV/Interactive, Marketing and Integrated Marketing Campaign, Advertising Law & Ethics, Broadcast Planning & Buying, Strategic Media Planning and Research & Reporting, Concepts, Copy and Layout Design
Mohawk College
Advanced Aesthetics Diploma -
Body Pro School of Advanced Aesthetics and Electrolysis