Kristen Liddle
Delta,BC
Summary
Dedicated Customer Service professional with extensive knowledge of community recreation and proven multitasking abilities. Offering 15+ years of delivering exceptional customer service. Brings a positive attitude and has a positive impact on company culture. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Administrative Assistant to the Executive Director
City Of New Westminster
12.2023 - Current
- Safeguarded sensitive information by maintaining strict confidentiality in all aspects of administrative duties.
- Improved internal communication by creating and distributing timely meeting agendas, minutes, and follow-up action items.
- Ensured compliance with company policies and regulatory requirements through diligent record-keeping practices.
- Prepared correspondence, council reports and other documents in final formats, using correct punctuation, capitalization, spelling, grammar and style.
- Prepared council reports into eSCRIBE
- Complete, update and track task in eSCRIBE for the department
- Crate Purchase Orders and receive Purchase Orders for payment through JD Edwards
- Payroll entries for exempt staff
- Facilitated training and onboarding for incoming office staff.
Recreation Facility Clerk
City of New Westminster
04.2022 - 12.2023
- Registration, withdraws and inquiries
- Processing utility bills, electrical bills, property taxes and dog licenses
- Time keeper - enter staff timesheets into Kronos
- Facilitated training and onboarding for incoming office staff.
- Supervised front of house staff
- Facility rental bookings
- Creating contracts and processing payments
- Cash reconciliation of deposits
- Preparing cash deposits
- Managing waitlist and report printing
- Opening/closing facility
- Improving efficiency and productivity
- Electronic filing
- Worked flexible hours; night, weekend, and holiday shifts
- Microsoft Word and other software tools to create documents and other communications into EDMS
- Managed multiple tasks and time based projects from management and special events department.
Recreation Customer Service Attendant
City Of Richmond
08.2018 - 03.2023
- Payroll entries into PeopleSoft
- Credit card reconciliation
- Cash Balance reports and reconcile weekly reports
- Prepare cash deposits
- Registrations, admissions and high volume phone calls
- Excellent Customer Service Relations
- Prepared weekly staff schedules
- Marketing online and brochures
- Implements Policies and Procedures.
- Assisted customers in navigating company website and online services, promoting ease of use and accessibility.
Regular Part Time Cashier Attendant
City of New Westminster
12.2020 - 04.2022
- Registration, withdraws and inquiries
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managing waitlist and report printing
- Opening/closing facility
- Improving efficiency and productivity
- Electronic filing
- Worked flexible hours; night, weekend, and holiday shifts
- Microsoft Word and other software tools to create documents and other communications into EDMS
- Managed multiple tasks and time based projects from management and special events department.
Supervision Assistant
Delta School District
09.2020 - 11.2021
- Assisting teachers in classes
- Supervision of students
- Provide necessary first aid if needed - Provide safe environment for children to play.
Supervisor
Sammy J's Grill and Bar
01.2011 - 01.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Supervision and training of new staff
- Staff schedules, POS and Squirrel software
- Cash reconciliations.
Administrative Assistant
CanWest Concrete Ltd
04.2006 - 01.2009
- Accounts Payables and receivables
- Payroll Sage software, direct deposit
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Reconciled daily AR ledger and verified proper posting
- Posted customer payments by recording cash, checks and credit card transactions.
Commercial Teller/Safety Deposit Custodian
Scotiabank
01.1999 - 01.2003
- Handled cash large transactions $100,000-150,000
- Daily balancing and deposits of commercial transactions in large quantities
- Process new accounts and closing accounts, completing loan applications, wire transfers and declarations.
Education
Bookkeeping And Accounting Level 1 Certificate -
Fraser Valley College
01.2022
Microsoft Excel Course: Computer Information Systems -
Microsoft Office Suite
12.2021
Microsoft Word Course - Beginner To Advanced : Computer And Information Systems -
Microsoft Office Suite
12.2021
First Nations University Of Canada Reconciliation Education Certificate -
First Nations University of Canada
10.2021
ARETE Safety Training (Workplace Violence) -
ARETE
Richmond, BC08.2019
Vancouver WHMIS Certificate -
WORKSITE Safety
01.2019
Simply Accounting Certificate -
Sage Software
Richmond, BC01.2007
Skills
- Office Administration
- Office Management
- Staff Management
- Schedule and File Management
- Advanced MS Office Suite
- Report Writing
- Bookkeeping and Accounting
- Budget Tracking
- Customer Service
- Task Delegation
- Scheduling
- Payroll
- Spreadsheet tracking
Community Service
- City of Richmond -Day Camp leader - Sunshine Hills Parent Participation Preschool- Executive committee - 3 years North Delta Soccer Club - Head Coach - 4 years
- North Delta Soccer Club - Manager - current
- Sunshine Hills Elementary School - Parent Advisory Committee - current
- Social Media marketing and in house marketing.
- Cash reconciliation and cash deposits.
- Balancing Purchase Cards monthly.
- Timekeeper. Enter staff timesheets into PeopleSoft.
- Preparing bi-weekly staff schedules
- Implemented and developed customer service training processes.
- Opening and Closing of facility.
Timeline
Administrative Assistant to the Executive Director
City Of New Westminster
12.2023 - Current
Recreation Facility Clerk
City of New Westminster
04.2022 - 12.2023
Regular Part Time Cashier Attendant
City of New Westminster
12.2020 - 04.2022
Supervision Assistant
Delta School District
09.2020 - 11.2021
Recreation Customer Service Attendant
City Of Richmond
08.2018 - 03.2023
Supervisor
Sammy J's Grill and Bar
01.2011 - 01.2014
Administrative Assistant
CanWest Concrete Ltd
04.2006 - 01.2009
Commercial Teller/Safety Deposit Custodian
Scotiabank
01.1999 - 01.2003
Bookkeeping And Accounting Level 1 Certificate -
Fraser Valley College
Microsoft Excel Course: Computer Information Systems -
Microsoft Office Suite
Microsoft Word Course - Beginner To Advanced : Computer And Information Systems -
Microsoft Office Suite
First Nations University Of Canada Reconciliation Education Certificate -
First Nations University of Canada
ARETE Safety Training (Workplace Violence) -
ARETE
Vancouver WHMIS Certificate -
WORKSITE Safety
Simply Accounting Certificate -
Sage Software
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