Kristen Jorgensen
Campbell River
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
10
10
years of professional experience
Work History
Service Advisor
Inland Truck and Equipment
12.2020 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Online Health and Fitness Coach
Kristen J Fitness
02.2022 - Current
- Developed strong relationships with clients, fostering trust and loyalty in their fitness journeys.
- Created individualized nutrition, strength and conditioning programs to facilitate weight loss and encourage healthy lifestyle.
Shift Supervisor
Campbell River Gold and Country Club
10.2018 - 12.2020
Store Manager
General Nutrition Centre
10.2015 - 10.2019
Education
High School Diploma -
G.P Vanier Secondary School
Courtenay01-2014
Certified Personal Trainer - Health And Fitness
Shredded By Science
01-2018
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Attention to detail
Timeline
Online Health and Fitness Coach
Kristen J Fitness
02.2022 - Current
Service Advisor
Inland Truck and Equipment
12.2020 - Current
Shift Supervisor
Campbell River Gold and Country Club
10.2018 - 12.2020
Store Manager
General Nutrition Centre
10.2015 - 10.2019
High School Diploma -
G.P Vanier Secondary School
Certified Personal Trainer - Health And Fitness
Shredded By Science
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