Summary
Overview
Work History
Education
Skills
Languages
Personal Qualities And Skills
Volunteer
Timeline
Generic

Kristen Janzen

Cochrane,Alberta

Summary

I have proven to be an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. A willingness to take on added responsibilities to meet team goals. I’m seeking to maintain a full or part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Dispatcher

Southland Transportation Ltd.
11.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Communicated with drivers and personnel to coordinate timely and safely drop offs of students.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of approximately 125 fleet vehicles.
  • Maintained professional relationship with mechanics, school boards, drivers, parents and public to increase trust, reliability and rapport.
  • Answered phone calls and responded to customer/driver emails.
  • Monitored bus locations to coordinate timely arrivals.
  • Assisted in resolving parent/school board/drivers complaints and grievances.
  • Handle sensitive information with discretion while maintaining strict confidentiality standards.

Professional Driver

Southland Transportation
10.2010 - Current
  • Class 2 Q endorsed School Bus Driver: Drive school aged children to and from school daily
  • Currently driving children with special needs.
  • Charter Driver: Drive children and general public to destinations around the province.
  • Colt Driver: Cochrane's new public transit
  • Office Assistant at Rockyview Transportation Office: help parents register their children for bussing, answering phone calls and emails, scanning documents, support bussing coordinators, experience with Bus Planner program, general office duties and customer service.
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Maintained a clean and organized vehicle to ensure a comfortable and safe experience for passengers.
  • Delivered exceptional service by promptly addressing passenger concerns and requests.
  • Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
  • Assisted in training new drivers on company policies, procedures, and best practices for safe driving techniques.
  • Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated.
  • Mitigated conflicts or disputes among passengers diplomatically maintaining a peaceful environment during transit.
  • Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep to identify potential mechanical issues.

Professional Driver

Fenton Bus Lines
07.2015 - 08.2019
  • Class 2 Q Endorsed School Bus Driver: Drive school aged children to and from school daily.
  • Charter Driver: Drive children and general public to destinations around the province.

Child Care

Self Employed Day Home Provider
02.2009 - 11.2009
  • Provided full time and part time care for young children out of my home.
  • Maintained high-quality child care standards based on developmentally appropriate practices.

Receptionist

Wolsley Mechanical
10.2005 - 12.2006
  • Answered phones, data entry, support for staff, customer service and scheduling
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

High School Diploma -

Mennonite Educational Institute

Skills

  • Customer Relations
  • Route Navigation
  • Work Order Management
  • Data Entry
  • Critical Thinking
  • Problem Solving

Languages

English
Native or Bilingual

Personal Qualities And Skills

  • Able to work well in a team and also able to work efficiently on my own.
  • Adapt well to different challenges
  • Strong work ethic
  • Eager to learn new skills
  • Strong organizational and multitasking skills
  • Compassionate and caring

Volunteer

Co-operator of Garcia Rescue 2017 - current


• Provided exceptional animal care services which included, but not limited to dog walking, animal feeding and playtime/training activities resulting in improved physical and mental wellbeing of the animals in our care.

• Diagnosed and provided medical care and comfort to cats and dogs.

• Promoted responsible pet ownership and animal health care while maintaining a clean, efficient and healthy environment for all animals cared for.

• Assessing applications for potential adopters to fit them with the best possible animal.

Timeline

Dispatcher

Southland Transportation Ltd.
11.2023 - Current

Professional Driver

Fenton Bus Lines
07.2015 - 08.2019

Professional Driver

Southland Transportation
10.2010 - Current

Child Care

Self Employed Day Home Provider
02.2009 - 11.2009

Receptionist

Wolsley Mechanical
10.2005 - 12.2006

High School Diploma -

Mennonite Educational Institute

Similar Profiles

CREATE PROFILE
Kristen Janzen