Kristen Hill

Cultivated strong customer relationships to identify needs and deliver effective support.
Facilitated support sessions that empowered teams to adopt efficient workflows.
Monitored usage metrics to uncover potential support opportunities.
Presented at various speaking engagements to enhance customer understanding.

Collaborated with cross-functional teams to streamline processes and workflows.

Implemented optimization strategies for doctors and labs

Facilitated remote coaching sessions for GP and Ortho teams to enhance clinical skills.

Maintained accurate records of training sessions and participant progress reports.

Provided ongoing support to staff addressing clinical process inquiries.

Evaluated training effectiveness through participant feedback and assessments.

Collaborated with management to identify training needs and knowledge gaps.

Supported cross-functional teams in identifying new opportunities.

Participated in event planning and execution to ensure successful outcomes.

Educating clients about their malocclusion and discussing treatment options, utilizing the Align Digital Platform.
Collaborating with the administrative and clinical teams to develop evolving strategies to motivate clients towards treatment acceptance.
Provide on-going motivation and support to Invisalign clients during and after active treatment.
iTero team/ Ortho team - onboarding new team members - iTero best practice

assisted with placement of optimized attachments and lingual wires.