Kristen HAZLETT

• Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
• Streamlined the seating process for increased efficiency and reduced wait times for guests.
• Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
• Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.

• Cultivate warm relationships with regular customers.
• Work with the POS system to place orders, manage bills and handle complimentary items.
• Explain menu items and suggested appropriate options for food allergy concerns.
• Bus and reset tables to keep the dining room and work areas clean.
• Upsell high-profit items such as appetizers and mixed drinks to enhance sales numbers.

• Successfully established and operated a thriving swimming instruction company, specializing in personalized and group swimming lessons for individuals of all ages and skill levels.
• Implemented effective marketing strategies, leveraging social media, local advertising, and community partnerships to increase brand awareness and attract a steady stream of clients.
• Utilized innovative teaching methodologies and customized lesson plans to cater to the unique needs of each student, resulting in improved swimming skills and increased customer retention.

• Welcomed guests as they arrived at the restaurant.
• Escorted guests to their tables.
• Took orders from guests, noting any specific requests.
• Delivered orders to the correct tables promptly and efficiently.

References available upon request