KRISTEN GAGNON

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Delivered pleasant and welcoming service to enhance shopper experience.
• Resolved customer complaints and adjusted policies to align with evolving needs.
• Trained team members on effective strategies to achieve operational and sales targets.
• Balanced cash drawers and ensured accurate financial reporting

*** MATERNITY LEAVE *** August 2023

• Greeted guests, promoted specials, and took orders.
• Operated the cash register with accuracy, ensuring proper handling of transactions.
• Kept workplace clean and organized in line with restaurant policies.
• Increased speed of service through effective multitasking and time management skills.

**** MATERNITY LEAVE ***** September 2018

• Retained knowledge of promotions, products and services for informative customer advice.
• Tallied cash drawer at beginning and end of each work shift.
• Recommended products and services to customers based on personalized needs.
• Worked flexible schedule and extra shifts to meet business needs.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Maintained clean and well-organized production areas
• Put away stock and inventory
• Make weekly inventory list

• Tallied cash drawer at beginning and end of each work shift.
• Recommended products and services to customers based on personalized needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Fielded customer complaints and notified managers.
• Retained knowledge of promotions, products and services for informative customer advice.