KRISTEN FISHER
North York,ON
Summary
Dedicated and customer-focused professional with a robust background in delivering exceptional service across diverse customer-oriented roles. Proven ability to cultivate positive interactions and build rapport with clientele. Proficient at effective communication, adaptable in dynamic environments, and possessing keen attention to detail. Eager to leverage extensive customer service experience to excel in a bartender role, contributing to a welcoming atmosphere and ensuring an outstanding experience for customers.
Overview
4
4
years of professional experience
Work History
Cruise Attendant - Deckhand
Hornblower City Cruises
08.2023 - Current
- Delivered exceptional customer service by attending to the needs and preferences of cruise passengers throughout their journey
- Facilitated smooth embarkation and disembarkation process, ensuring a positive and efficient experience for travelers
- Managed cabin assignments, addressing passenger concerns, and maintaining a welcoming atmosphere onboard
- Ensured the safety and well-being of passengers by conducting safety drills and adhering to emergency protocols
- Adapted to diverse passenger demographics, demonstrating cultural awareness and sensitivity
- Upheld company, standards, and policies, contributing to a positive and cohesive team environment
- Inspected and tested safety equipment and emergency response systems.
Bartender
44 Toronto Club
03.2023 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Barback and Server
Lone Star
03.2022 - 12.2023
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Cruise Attendant - Deckhand
Bruce Anchor Cruises
06.2020 - 01.2021
- Adhered to all safety protocols, including assessing weather variables to promote passenger and vessel safety, whilst maintaining appropriate professionalism and efficiency during emergency situations
- Delivered information through narratives about locations throughout the Tobermory area, relaying lesser-known stories for interest to cruise attendees
- Performed vessel maintenance services, including cleaning, painting and basic repairs
- Handled rigging, lines and docking vessel
Education
Diploma - Cabin Management
Flight Services, Seneca College
Toronto, ON08.2020
Highschool Diploma -
Stayer Collegiate Institute
Stayner, ON06.2018
Skills
- Exceptional customer service and interpersonal skills
- Consistently maintain a positive and approachable demeanor, contributing to a welcoming atmosphere for customers and positive team culture
- Strong communication and conflict resolution abilities
- Ability to handle, challenging situations in a calm and composed manner
- Keen attention to detail develop to customer service roles, ensuring accuracy and fulfilling orders and meeting customer expectations
- Collaborative spirit cultivated through previous team based roles, contributing to a positive team environment and efficient operations
Languages
English
Native or Bilingual
ASL
Professional Working
Timeline
Cruise Attendant - Deckhand
Hornblower City Cruises
08.2023 - Current
Bartender
44 Toronto Club
03.2023 - 05.2024
Barback and Server
Lone Star
03.2022 - 12.2023
Cruise Attendant - Deckhand
Bruce Anchor Cruises
06.2020 - 01.2021
Diploma - Cabin Management
Flight Services, Seneca College
Highschool Diploma -
Stayer Collegiate Institute
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