Kristen Eddy
Orange
Summary
I have expertise in multiple areas of leadership. I have been successful in leading teams, teaching, training, and helping others grow in their respective fields. I am adaptable and always eager to learn. I do learn quickly which allows me to be versatile. I am able to work in teams as well as alone. I thrive in environments that challenge me to problem solve, manage my time, and strive for optimal results. While fast paced environments are my element, in times of a slower pace I always keep myself busy. I have background in multiple computer programs. I have years of experience with client relations. I have years of operational experience, ensuring in any role I have been in that the job at hand has all resources needed to run a successful business.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Staples
10.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Team Lead
Sephora at Kohls
05.2023 - 10.2024
- Managed arrangements for store's launch day.
- Train and lead the Sephora team in customer service, sales strategies, and merchandising
- Lead by example by delivering excellent customer service to meet and beat company metrics
- Operational tasks including setting graphics according to company directive, inventory management, freight management, ordering of supplies for day to day operations (shopping bags, hygiene station products, gift cards, tools, cleaners, etc)
- Analyze and share results with the team to strategize to get optimal results
Counter Manager
Macy's
09.2021 - 05.2023
- Driving sales through excellent customer service, strategic business strategies, and promotion of teamwork
- Provide excellent customer service with expertise in the specific brand and awareness of current trends, while ensuring appropriate training and communication to the team to drive positive behaviors and sales results
- Maintaining vendor partnerships to ensure the team is in line with brand standards, strategies, and promotions
- Promote company loyalty programs through self and team members
- Build client relationships through the My Client program, communicating consistently to clients about products and promotions, as well as ensuring team members adhere to the same sprightly standard of promoting customer loyalty
- Review productivity levels in each team member, teach, train, and develop underperformers, as well as to promote internal growth within the company
- Foster teamwork throughout the entire Beauty department
- Review and analyze business performance, create strategic plans to promote growth in sales
Office Administrator
City Market Social House
03.2021 - 09.2022
- Assisted the Operations Manager with calendar management for events
- Correspondence with IT and Facilities department to ensure properly working equipment and repairs being done in a timely manner
- Ordering and stocking supplies for kitchen and office areas
- Ensuring event area is aesthetically pleasing prior to client arrival (plants watered regularly, towels/cloths dry cleaned, following guidelines to client’s agreed upon theme)
- Providing provisions to clients upon arrival
- Calendar management for staffing team
Assistant Store Manager
The Home Depot Inc
03.2006 - 02.2021
- Driving a culture of excellent customer service throughout an entire store while seeing to store operations to drive both sales success and profit margin success
- While overseeing an entire store, was the immediate manager to three departments at a time, which were subject to rotation.
- Oversee department supervisors, who deal directly with subordinates for individual department success.
- Training and developing department supervisors to excel in the next role of assistant store manager.
- Accountability of supervisors and associates, with the intent of teaching and correcting unfavorable behavior.
- Meeting company mandated metrics beyond sales (P&L, customer service metrics, inventory management, shrink management).
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Education
Bachelor of Arts - Communications
California State University - Fullerton
Fullerton, CA05-2008
Skills
- Schedule Management
- Regulatory Compliance
- Performance monitoring
- Workplace Safety
- Coaching and Mentoring
- Operations Management
- Complaint resolution
- Invoice Verification
- Key Performance Indicators
- Product Management
- Customer Service
- Team Supervision
- Documentation And Reporting
- Client Service
- Cash Handling
- Conflict Resolution
- Staff Training
- Work Planning and Prioritization
- Problem-Solving
- Leadership
- Account Management
- Sales expertise
- SOP Adherence
- Project Planning
- Time management abilities
- Organizational Skills
- Logistics Coordination
- Problem-solving abilities
- Time Management
- Data Analysis
- Business Development
- Budgeting
- Microsoft Office
- Google Calendar
- Vendor Relationships
- Profit and Loss
Timeline
Assistant Store Manager
Staples
10.2024 - Current
Team Lead
Sephora at Kohls
05.2023 - 10.2024
Counter Manager
Macy's
09.2021 - 05.2023
Office Administrator
City Market Social House
03.2021 - 09.2022
Assistant Store Manager
The Home Depot Inc
03.2006 - 02.2021
Bachelor of Arts - Communications
California State University - Fullerton
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