Krissy De Sousa
Mississauga,Ontario
Summary
HR professional with solid expertise in talent acquisition, employee relations, and performance management. Known for fostering collaborative team environments and driving results. Versatile, adaptable, and reliable with strong skills in conflict resolution, strategic planning, and communication. Ready to make significant impact by aligning workforce capabilities with organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office /HR Manager
CARGO CABBIE INC.
04.2022 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Dealt directly with client relations and customer satisfaction.
Driver and Office Manager
Fusion Placement Solutions
04.2021 - 04.2022
- Coordinated with drivers to organize timely pickup and delivery.
- Developed and maintained long-term, positive relationships with assigned drivers and customers to enhance morale and productivity.
- Addressed driver communications and provided required data to drivers.
- Implemented and supported company quality and safety improvement efforts.
- Recruited, trained and assessed drivers and qualifications of each as per driving laws.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Prospected for leads to build pipeline and convert to sales opportunities.
Sales Person
DOT Furniture
02.2021 - 03.2021
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
Personal Assistant
The Thapar Team
09.2019 - 01.2020
- Updated office files daily and kept records organized
- Lock box/For Sale riders/Sold Riders instillation
- Met with clients to arrange and obtain signatures/keys
- Organized details between clients and services such as dumpster drop-off/removal, cleaning, movers
- Maintained and stocked office supplies.
General Labour/Cook
Just Catering
12.2015 - 02.2018
- Cash handling
- Planned menus/ Cooked
- Worked under fast paced, high pressure situations
- Kept work station clean
- Up selling.
Supervisor/Bartender
Wild Wing
09.2012 - 02.2014
- Drove customer satisfaction, preparing expertly-crafted drinks and pouring beer and wine selections
- Engaged guests with warm conversation, building bar loyalty and encouraging repeat business
- Making weekly schedules for employees
- Participated in interviews and in charge of hiring process for new candidates
- Opening/Closing duties and inventory
- Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions
Server
Nandos
02.2012 - 02.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Aristry Diploma -
Passion Beauty Academy
Makeup, Mississauga, OntarioMohawk College, Highschool
Notre Dame C.S.S
Hamilton, Brampton, OntarioSkills
- Customer Service
- Recruiting and Interviewing
- Issue Resolution
- Improvements Recommendations
- New Employee Orientation
- HR policies and procedures
- Background Checks
Certification
Smart Serve Certified
Timeline
Office /HR Manager
CARGO CABBIE INC.
04.2022 - Current
Driver and Office Manager
Fusion Placement Solutions
04.2021 - 04.2022
Sales Person
DOT Furniture
02.2021 - 03.2021
Personal Assistant
The Thapar Team
09.2019 - 01.2020
General Labour/Cook
Just Catering
12.2015 - 02.2018
Supervisor/Bartender
Wild Wing
09.2012 - 02.2014
Server
Nandos
02.2012 - 02.2013
Aristry Diploma -
Passion Beauty Academy
Mohawk College, Highschool
Notre Dame C.S.S
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