Kristen Chiarappa
Oldcastle,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
28
28
years of professional experience
Work History
Customer Service Representative-Pharmacy Services
Blue Cross Blue Shield Of Michigan
10.2012 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative-NCSC
Blue Cross Blue Shield Of Michigan
11.2000 - 10.2012
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Immediately brought critical issues to customer service manager for resolution.
Supervisor
Ammex Detroit Inc.
08.1995 - 09.2000
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Education
Bachelor of Science - Criminal Justice Studies
University of Phoenix
Michigan06.2009
Skills
To obtain a position that will compliment my skill set, I am a customer service oriented individual I am extremely detailed and analytic when trying to resolve customer issues I have excellent communication and organizational skills
Timeline
Customer Service Representative-Pharmacy Services
Blue Cross Blue Shield Of Michigan
10.2012 - Current
Customer Service Representative-NCSC
Blue Cross Blue Shield Of Michigan
11.2000 - 10.2012
Supervisor
Ammex Detroit Inc.
08.1995 - 09.2000
Bachelor of Science - Criminal Justice Studies
University of Phoenix
Similar Profiles
SERENA T. HORTONSERENA T. HORTON
Customer Service Advocate at Blue Cross Blue Shield Of Michigan & Blue Care NetworkCustomer Service Advocate at Blue Cross Blue Shield Of Michigan & Blue Care Network
Atchuth ChAtchuth Ch
Product Manager at Blue Cross Blue Shield of Michigan (BCBSM)Product Manager at Blue Cross Blue Shield of Michigan (BCBSM)
Joshua KirchmeierJoshua Kirchmeier
Manager – Internal Audit at Blue Cross Blue Shield of MichiganManager – Internal Audit at Blue Cross Blue Shield of Michigan
Denise ChomaDenise Choma
Executive Assistant to Senior Vice President at Blue Cross Blue Shield of MichiganExecutive Assistant to Senior Vice President at Blue Cross Blue Shield of Michigan
Kennedy LeeKennedy Lee
Associate at WinnersAssociate at Winners