Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Canizares

Customer Experience Associate/McDonalds Crew Trainer
Scarborough,Ontario

Summary

Certified Crew Trainer highly effective in conducting personal and group training sessions focused on topics such as customer service, food safety, sanitation standards and procedures. Enthusiastic personality with a hands-on, adaptable style with a passion for growth and self improvement. Ready to apply over 5 years' experience to a challenging long-term position to achieve continuous success.

Overview

7
7
years of professional experience

Work History

Customer Experience Associate

TD Bank
08.2024 - Current
  • Asked customers questions to determine, verify and solve problems.
  • Streamlined communication with clients for improved understanding of their needs and preferences.
  • Suggested time and cost effective options and resolutions to increase business and customer satisfaction.

Crew Trainer

McDonalds
12.2017 - Current
  • Maintained current knowledge of all team position requirements.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Trained and mentored employees in customer service, food safety, and performance requirements.
  • Documented training and progress on database to enable tracking history and maintain accurate records.

Education

High School Diploma -

Francis Libermann Catholic High School
Toronto, ON
09.2012 - 06.2016

St. John Paul II Catholic Secondary School
Toronto, ON
07.2013 - 07.2017

No Degree -

University of Toronto
Toronto, ON
05.2001 -

Diploma - Business Accounting

Centennial College of Applied Arts And Technology
Scarborough, ON
05.2021 - 08.2022

Skills

Microsoft Word/Excel, Quickbooks, and GMetrix

Ability to Speak and Comprehend Fluent English, Basic French/Tagalog

Knowledge of Day-to-Day Banking

Sales and Customer Experience Expertise

Employee Training

Timeline

Customer Experience Associate

TD Bank
08.2024 - Current

Diploma - Business Accounting

Centennial College of Applied Arts And Technology
05.2021 - 08.2022

Crew Trainer

McDonalds
12.2017 - Current

St. John Paul II Catholic Secondary School
07.2013 - 07.2017

High School Diploma -

Francis Libermann Catholic High School
09.2012 - 06.2016

No Degree -

University of Toronto
05.2001 -

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Kristen CanizaresCustomer Experience Associate/McDonalds Crew Trainer