Kristen Canizares
Customer Experience Associate/McDonalds Crew Trainer
Scarborough,Ontario
Summary
Certified Crew Trainer highly effective in conducting personal and group training sessions focused on topics such as customer service, food safety, sanitation standards and procedures. Enthusiastic personality with a hands-on, adaptable style with a passion for growth and self improvement. Ready to apply over 5 years' experience to a challenging long-term position to achieve continuous success.
Overview
7
7
years of professional experience
Work History
Customer Experience Associate
TD Bank
08.2024 - Current
- Asked customers questions to determine, verify and solve problems.
- Streamlined communication with clients for improved understanding of their needs and preferences.
- Suggested time and cost effective options and resolutions to increase business and customer satisfaction.
Crew Trainer
McDonalds
12.2017 - Current
- Maintained current knowledge of all team position requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained and mentored employees in customer service, food safety, and performance requirements.
- Documented training and progress on database to enable tracking history and maintain accurate records.
Education
High School Diploma -
Francis Libermann Catholic High School
Toronto, ON 09.2012 - 06.2016
St. John Paul II Catholic Secondary School
Toronto, ON 07.2013 - 07.2017
No Degree -
University of Toronto
Toronto, ON 05.2001 -
Diploma - Business Accounting
Centennial College of Applied Arts And Technology
Scarborough, ON 05.2021 - 08.2022
Skills
Microsoft Word/Excel, Quickbooks, and GMetrix
Ability to Speak and Comprehend Fluent English, Basic French/Tagalog
Knowledge of Day-to-Day Banking
Sales and Customer Experience Expertise
Employee Training
Timeline
Customer Experience Associate
TD Bank
08.2024 - Current
Diploma - Business Accounting
Centennial College of Applied Arts And Technology
05.2021 - 08.2022
Crew Trainer
McDonalds
12.2017 - Current
St. John Paul II Catholic Secondary School
07.2013 - 07.2017
High School Diploma -
Francis Libermann Catholic High School
09.2012 - 06.2016
No Degree -
University of Toronto
05.2001 -
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