Kristen Bryans
St. Thomas,ON
Summary
Detail-oriented team player with strong organizational skills. Hardworking and passionate, with strong organizational and customer service skills eager to secure Customer Account Representative position within St Thomas, ON.
Overview
6
6
years of professional experience
Work History
Onboarding Coordinator/Customer Support
1Password
10.2019 - 06.2023
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Customer Support Specialist assisting customers through email support in a positive and professional manner.
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Skilled at working independently and collaboratively in a team environment.
- Maintained an organized workspace, enabling quick access to necessary information for improved productivity during customer interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Travel Consultant
Cruise Holidays Of London
04.2017 - 10.2019
- Handled sensitive information with professionalism and discretion.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Education
Travel And Tourism - Tourism -Travel Studies
Westervelt College
06.2017
Skills
- Administrative Support
- Google Slides
- Office Operations
- Interpersonal Communication Skills
- Inbound Phone Call Handling
- Recordkeeping and File Management
- Administration and Operations
- Microsoft Word
- Complaint resolution
- Key holder experience
- Computer Proficiency
- Clerical Support
- Live chat support
Languages
English
Timeline
Onboarding Coordinator/Customer Support
1Password
10.2019 - 06.2023
Travel Consultant
Cruise Holidays Of London
04.2017 - 10.2019
Travel And Tourism - Tourism -Travel Studies
Westervelt College