KRISTEN BRAZ

• Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
• Removed all boxes and related trash from sales floor and processed through compactors.
• Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
• Scanned shelves and product cases to locate expired, outdated, and spoiled items.
• Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
• Maintained neat, organized stockroom free of hazards.
• Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
• Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
• Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
• Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
• Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
• Expedited store opening preparation, completing all assigned tasks before business hours commenced each morning.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Managed scheduling and dispatching to ensure timely arrival at events.

Handled customer service inquiries to address client needs and expectations.

Coordinated all appointments for mobile pony ride services at various events.

Maintained high standards of pony care, including grooming and dressing for occasions.

Provided buckets of carrot chunks for children to feed ponies during rides.

Arrived early to prepare pony, ensuring readiness for guests and activities.

Presented a costumed pony handler in themed attire to enhance event experience.

• Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
• Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
• Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
• Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
• Increased on-time delivery rates by proactively identifying potential delays and coordinating with drivers to find alternate routes.
• Optimized resource allocation with strategic scheduling of staff shifts based on anticipated call volumes and workload demands.
• Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
• Enhanced dispatch efficiency by streamlining communication processes and implementing a new routing system.
• Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
• Reported to management operational activities and maintained current records.
• Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
• Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
• Monitored flow of paperwork and directed information to appropriate departments.
• Answered phone calls and responded to customer emails.
• Provided customers with information on products and services.
• Preserved accurate records of dispatched orders, deliveries and receipts.
• Received new orders, prepared documentation, and assigned personnel.
• Assisted in resolving customer complaints and grievances.
• Utilized dispatch software to enter customer orders, deliveries and receipts.
• Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
• Managed customer accounts and invoicing.
• Monitored vehicle locations to coordinate timely arrivals.
• Scheduled deliveries and pickups according to customer needs.
• Scheduled and organized delivery routes.
• Communicated with customers to provide delivery updates and resolution.
• Monitored and tracked dispatch communication systems.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Utilized customer feedback to improve customer service.

Executed packaging of parts for efficient delivery and shipping.
Coordinated pick-up of stock materials to maintain inventory levels.
Performed sweeping and cleaning tasks to ensure orderly work environment.
Managed de-burring processes to enhance part quality before shipment.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Inspected merchandise and sent damaged pieces for repair before shipment.

Prepared all orders for delivery and shipping efficiently.

Delivered parts to plating or coating facilities and retrieved completed items.

Operated drill press, lathe, and additional equipment as required.

Managed all deliveries and pickups of stock for the shop.