Kristen Bastable
Hamilton ,Ontario
Summary
Dynamic leader with a proven track record at Wellington Motor Freight, enhancing client satisfaction and retention through exceptional customer service and problem-solving. Skilled in operations management and effective communication, I excel in building relationships and streamlining processes to drive positive outcomes. Achieved significant improvements in account performance, demonstrating strong decision-making and teamwork abilities.
My passion for small and large animal medicine is the fuel to my why’s for endeavouring on a path to the equine health position. I am highly experienced and wish to provide my experience, compassion and drive for the best care practice’s to my equine community.
Overview
28
28
years of professional experience
Work History
Account/Division Manager - Customer Service
Wellington Motor Freight
Guelph, ON
02.2020 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Streamlined account management processes, reducing response times and improving client service quality.
Veterinary Tech/Hospital Admin
McCleary Group of Hospital’s/ Desmond Animal Hosp.
Mississauga, Various Locations
09.1996 - 09.2006
- Maintained a sterile operating theater environment, adhering to strict guidelines for cleanliness and equipment maintenance.
- Contributed to the clinic''s growth by maintaining a high standard of care and consistently positive results.
- Ensured efficient clinic operations by managing surgical schedules and maintaining accurate records of procedures performed.
- IM, IV, sub Q injections, IV set up and administration. Controlled drug accountability, all vet purchasing. Surgical prep pre and post, anaesthetic administering and monitoring incl. intubation, wound care, bandage changes, microbiology, phlebotomy and in house labs, Xray imaging and development.
Skills
- Sales and marketing expertise
- Staff Training and Development
- Customer relationship development
- Operations Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Team Leadership
- Effective Communication
- Decision-Making
- Relationship Building
Languages
English
Full Professional
Additional Information
I am an experience horse woman currently competing in Ontario horse trials. Pony club, advanced level eventing, standardbred experience.
I have produced some of my own from foaling right through to high level eventing.
Timeline
Account/Division Manager - Customer Service
Wellington Motor Freight
02.2020 - Current
Veterinary Tech/Hospital Admin
McCleary Group of Hospital’s/ Desmond Animal Hosp.
09.1996 - 09.2006