Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Banks

Vacaville

Summary

Results-driven Operations Leader with 6+ years of progressive experience at Amazon, demonstrating expertise in multi-department management, process improvement, and team development. Proven track record of driving operational excellence, safety improvements, and cost savings while developing future leaders.

Overview

7
7
years of professional experience

Work History

Operations Manager

Amazon
10.2023 - Current
  • Prime 2024 led the Outbound department to 100%+ to OP performance, 0 RLS, and daily and weekly records in volume execution on Prime days in additional to Prime week and Prime week +1
  • Created a standardized dock layout which included ADV, Safety standards, used as standard example for region’s standardization during the AMXL network wide regionalization of GE lanes. (OB) Established indirect staffing model, identifying opportunities to mitigate inferred time (ie deprecating water spider role, all associates to be trained in closing/wrapping/staging pallets).
  • Owned the Prime Playbook for the region, which was instrumental to helping us be prepared to execute at record setting levels. This was also the safest prime week in the subregion’s history.

Area Manager

Amazon
08.2021 - 10.2023
  • Updated labor codes to improve detail and accuracy in operational planning related to accommodation labor hours; changes enabled more precise reporting for site finance leadership and improved labor forecasting in Amazon's Operational Plans. Reduced non-standard hours by 58% in the first month.
  • Facilitated enhancements to the TOT Batch Submission Tool, excluding non-standard functions; tool was adopted by other regional sites, improving consistency and efficiency.
  • Designed a new EPJ/PIT dock layout to optimize flow and space usage, ensuring safety compliance with 2’ clearance between all pallets and workstations.
  • Established a new pallet-wrapping standard using color-coded wrap to indicate pallet disposition, enhancing staging accuracy, preventing misrouting, and improving visual cue alignment with TS-labels.
  • Piloted and launched standard repair supply kits for WHD, enabling cross-departmental and multi-site adoption across the region.
  • Partnered with a liquidation vendor to allocate a drop trailer for the RELO department, increasing dock space, mitigating gridlock, and expanding VRET volume capacity.
  • Developed standardized damage, recycle, and destroy workflows across departments; enforced SOPs for damaged goods from vendors and internal processes, reducing unit deletion by 55% in 90 days and increasing unsellable unit recovery.
  • Revamped ICQA strategy by leveraging SBC/CCC mechanisms to correct bins, replacing inaccurate usage of count methods; improved physical inventory accuracy and reduced IRDR DPMO.
  • Led the Damageland improvement project, reducing PIT safety incidents and standardizing bin configurations—limiting ASINs per bin and creating dedicated space for bulky or non-standard items.
  • Implemented use of the HRR tool for stower and picker coaching, empowering Area Managers to deliver targeted feedback and track performance improvements through the HRR portal.
  • Created the SMF7 Site-Specific Bin Audit program to document and resolve bin defects, track shortages/overages, and analyze defect types, improving bin accuracy and inventory integrity.

Process Assistant

Amazon
07.2021 - 08.2021
  • Support management in shift routines- including monitoring and allocating labor
  • Monitor metrics throughout shift for quality and productivity
  • Assist in developing associate and peers skills to meet standard of work
  • Positively partner with other leaderships teams to improve building culture
  • Identify hazard/safety concerns and escalate and issues as necessary
  • Solve area level problems that impact the site
  • Communicate actionable data to management, and propose applicable solutions

Process Assistant

Amazon
05.2019 - 07.2021
  • Train new area managers and process assistants in sort processes
  • Roster associates in SARG to meet benchmark standards and sort needs
  • Determine volume availability and implement plan to meet TPH goals
  • Proactively utilize sort data and metrics to drive improvements in real time
  • Recognize and remedy performance issues
  • Provide feedback to leadership team with solution-based feedback post-sort

Sortation Associate

Amazon Sortation Center SMF5
10.2018 - 02.2019

Education

GED High School Equivalency Diploma -

Oak Grove High School
San Jose, CA
01-2005

Skills

  • Operations & Process Improvement
  • Inventory & Quality Control
  • Safety & Compliance Management
  • Team Leadership & Development
  • Training & Onboarding
  • Performance Metrics & Reporting
  • Project & Program Management
  • Cross-Functional Collaboration
  • Cost Reduction Strategies
  • Continuous Improvement
  • Data-Driven Decision Making
  • Communication & Stakeholder Engagement

Timeline

Operations Manager

Amazon
10.2023 - Current

Area Manager

Amazon
08.2021 - 10.2023

Process Assistant

Amazon
07.2021 - 08.2021

Process Assistant

Amazon
05.2019 - 07.2021

Sortation Associate

Amazon Sortation Center SMF5
10.2018 - 02.2019

GED High School Equivalency Diploma -

Oak Grove High School

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Kristen Banks