Summary
Overview
Work History
Education
Timeline
Generic

Kristen Allicock

Brampton,Canada

Summary

Dedicated professional with a decade of client support and account management experience, offering strong communication, organizational, and problem-solving skills. Proficient in time management, with a creative and detail-oriented approach. Maintains a positive work attitude, demonstrates commitment to continuous growth and excellence, and excels in collaborative, self-driven environments. Skilled in Microsoft Office, Adobe, SharePoint, Google Suite, CRMs, WordPress, Instagram, and Facebook.

Overview

9
9
years of professional experience

Work History

Lead Retention Specialist

WCG Employment Ontario
Brampton, Ontario
05.2022 - Current
  • Efficiently managed diverse projects to achieve goals and deliverables through effective planning, execution, and resource allocation
  • Collaborated with management on recruiting and retention program and process implementation to ensure successful achievement of monthly individual and team KPIs
  • Utilized CRM software to track interactions, record feedback, and monitor progress towards successful outcomes
  • Provided a solution-focused approach to empower clients toward long-term employment
  • Empowered clients through diverse coaching, skills training, and life-stabilization supports
  • Cultivated positive relationships with clients and stakeholders, by maintaining regular contact, and collaborating for overall client success

Retention Specialist

Ontario Wholesale Energy
Toronto, Ontario
10.2020 - 05.2022
  • Executed campaigns for small-scale and high-volume client accounts, enhancing established relationships
  • Developed strategies for 80% enrollment in collaboration with Sales and Customer Experience
  • Conducted regular follow-up calls to update account details and utilized CRM software for tracking interactions
  • Implemented strategies to improve customer experience, increase loyalty, and analyzed data for enhanced retention rates
  • Delivered detailed reports on feedback and retention metrics for management review.

Credit Card/Loss Prevention Specialist

TD Canada Trust
Markham, Ontario
04.2019 - 10.2020
  • Reviewed, identified, and effectively handled fraudulent activities within clients' accounts.
  • Proficiently executed client requests and meticulously managed client data using in-house Customer Relationship Management (CRM) systems.
  • Delivered precise information and guidance to clients to ensure account protection.
  • Successfully adapted to evolving business and market trends, promotions, procedures, and services.
  • Attained departmental and corporate targets and objectives.
  • Followed compliance procedures to control risks and protect client information.

911 Communications Operator

Toronto Police Service
Toronto, Ontario
07.2018 - 03.2019
  • Responded to emergency and non-emergency calls from the public, members of the Toronto Police Service and other police jurisdictions and agencies
  • Utilized Intergraph (Computer Aided Dispatch (CAD)) and CPIC to dispatch Toronto Police Service staff and provide necessary emergency call-out services.
  • Ensured that all communications were handled in a timely manner according to established protocols.
  • Accurately recorded detailed information from callers into computer system.
  • Utilized mapping programs to locate addresses for responders in the field.
  • Liaised with other divisions, departments and emergency services to provide appropriate responses.

Property Administrator

Davpart Inc.
Toronto, ON
11.2016 - 02.2018
  • Administered accounts for temporary and specialty leasing tenants, managing rent collection, late fees, and preparing statements
  • Ensured accurate data entry for monthly accounting, inspections, and sales
  • Maintained updated tenant files, built and nurtured tenant and client relationships
  • Executed shopping center promotions, managed social media pages (Twitter, Facebook), and responded to client inquiries
  • Provided professional service, responded to inquiries promptly via email or telephone, and performed administrative duties as required

Service Centre Representative

Cadillac Fairview
Toronto, ON
03.2015 - 11.2016
  • Offered professional and courteous service to tenants and clients, promptly responding to inquiries
  • Processed tenant service requests using in-house CRMs and Salesforce
  • Collected and entered accurate data for end-of-day reports, maintained tenant database
  • Provided accurate knowledge on property maintenance and tenant services
  • Built and maintained strong tenant and client relationships, liaised with Accounting for monthly billing of tenant services

Education

Honours Bachelor of Arts in Communication Studies -

York University

Certificate in Media Fundamentals -

Sheridan College of Applied Arts and Technology

Ontario Secondary School Diploma and Certificate of Bilingual Studies -

Bramalea Secondary School

Timeline

Lead Retention Specialist

WCG Employment Ontario
05.2022 - Current

Retention Specialist

Ontario Wholesale Energy
10.2020 - 05.2022

Credit Card/Loss Prevention Specialist

TD Canada Trust
04.2019 - 10.2020

911 Communications Operator

Toronto Police Service
07.2018 - 03.2019

Property Administrator

Davpart Inc.
11.2016 - 02.2018

Service Centre Representative

Cadillac Fairview
03.2015 - 11.2016

Honours Bachelor of Arts in Communication Studies -

York University

Certificate in Media Fundamentals -

Sheridan College of Applied Arts and Technology

Ontario Secondary School Diploma and Certificate of Bilingual Studies -

Bramalea Secondary School
Kristen Allicock