Kristen Allicock
Brampton,Canada
Summary
Dedicated professional with a decade of client support and account management experience, offering strong communication, organizational, and problem-solving skills. Proficient in time management, with a creative and detail-oriented approach. Maintains a positive work attitude, demonstrates commitment to continuous growth and excellence, and excels in collaborative, self-driven environments. Skilled in Microsoft Office, Adobe, SharePoint, Google Suite, CRMs, WordPress, Instagram, and Facebook.
Overview
9
9
years of professional experience
Work History
Lead Retention Specialist
WCG Employment Ontario
Brampton, Ontario
05.2022 - Current
- Efficiently managed diverse projects to achieve goals and deliverables through effective planning, execution, and resource allocation
- Collaborated with management on recruiting and retention program and process implementation to ensure successful achievement of monthly individual and team KPIs
- Utilized CRM software to track interactions, record feedback, and monitor progress towards successful outcomes
- Provided a solution-focused approach to empower clients toward long-term employment
- Empowered clients through diverse coaching, skills training, and life-stabilization supports
- Cultivated positive relationships with clients and stakeholders, by maintaining regular contact, and collaborating for overall client success
Retention Specialist
Ontario Wholesale Energy
Toronto, Ontario
10.2020 - 05.2022
- Executed campaigns for small-scale and high-volume client accounts, enhancing established relationships
- Developed strategies for 80% enrollment in collaboration with Sales and Customer Experience
- Conducted regular follow-up calls to update account details and utilized CRM software for tracking interactions
- Implemented strategies to improve customer experience, increase loyalty, and analyzed data for enhanced retention rates
- Delivered detailed reports on feedback and retention metrics for management review.
Credit Card/Loss Prevention Specialist
TD Canada Trust
Markham, Ontario
04.2019 - 10.2020
- Reviewed, identified, and effectively handled fraudulent activities within clients' accounts.
- Proficiently executed client requests and meticulously managed client data using in-house Customer Relationship Management (CRM) systems.
- Delivered precise information and guidance to clients to ensure account protection.
- Successfully adapted to evolving business and market trends, promotions, procedures, and services.
- Attained departmental and corporate targets and objectives.
- Followed compliance procedures to control risks and protect client information.
911 Communications Operator
Toronto Police Service
Toronto, Ontario
07.2018 - 03.2019
- Responded to emergency and non-emergency calls from the public, members of the Toronto Police Service and other police jurisdictions and agencies
- Utilized Intergraph (Computer Aided Dispatch (CAD)) and CPIC to dispatch Toronto Police Service staff and provide necessary emergency call-out services.
- Ensured that all communications were handled in a timely manner according to established protocols.
- Accurately recorded detailed information from callers into computer system.
- Utilized mapping programs to locate addresses for responders in the field.
- Liaised with other divisions, departments and emergency services to provide appropriate responses.
Property Administrator
Davpart Inc.
Toronto, ON
11.2016 - 02.2018
- Administered accounts for temporary and specialty leasing tenants, managing rent collection, late fees, and preparing statements
- Ensured accurate data entry for monthly accounting, inspections, and sales
- Maintained updated tenant files, built and nurtured tenant and client relationships
- Executed shopping center promotions, managed social media pages (Twitter, Facebook), and responded to client inquiries
- Provided professional service, responded to inquiries promptly via email or telephone, and performed administrative duties as required
Service Centre Representative
Cadillac Fairview
Toronto, ON
03.2015 - 11.2016
- Offered professional and courteous service to tenants and clients, promptly responding to inquiries
- Processed tenant service requests using in-house CRMs and Salesforce
- Collected and entered accurate data for end-of-day reports, maintained tenant database
- Provided accurate knowledge on property maintenance and tenant services
- Built and maintained strong tenant and client relationships, liaised with Accounting for monthly billing of tenant services
Education
Honours Bachelor of Arts in Communication Studies -
York University
Certificate in Media Fundamentals -
Sheridan College of Applied Arts and Technology
Ontario Secondary School Diploma and Certificate of Bilingual Studies -
Bramalea Secondary School
Timeline
Lead Retention Specialist
WCG Employment Ontario
05.2022 - Current
Retention Specialist
Ontario Wholesale Energy
10.2020 - 05.2022
Credit Card/Loss Prevention Specialist
TD Canada Trust
04.2019 - 10.2020
911 Communications Operator
Toronto Police Service
07.2018 - 03.2019
Property Administrator
Davpart Inc.
11.2016 - 02.2018
Service Centre Representative
Cadillac Fairview
03.2015 - 11.2016
Honours Bachelor of Arts in Communication Studies -
York University
Certificate in Media Fundamentals -
Sheridan College of Applied Arts and Technology
Ontario Secondary School Diploma and Certificate of Bilingual Studies -
Bramalea Secondary School
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