Kristelle Valenzuela
Redlands
Summary
Highly motivated administrative professional with a Bachelor’s Degree in Business Administration and a proven record of adaptability, organization, and reliability. Detail-oriented self-starter with strong judgment, discretion, and the ability to maintain strict confidentiality. Demonstrated success managing diverse, concurrent assignments with accuracy and efficiency in fast-paced environments with shifting priorities and tight deadlines.
Overview
23
23
years of professional experience
Work History
Accounts Receivable and Collections Representative
Esri, Redlands, CA
Redlands, CA
02.2025 - Current
- Manage portfolios for domestic, international, and government accounts, ensuring accurate billing, payment application, and account maintenance.
- Oversee and maintain aging reports for all assigned accounts, identifying delinquencies and driving timely resolution.
- Apply incoming wires and checks to outstanding invoices with a high degree of accuracy and attention to detail.
- Process refund requests for credits on account, ensuring compliance with internal controls and customer requirements.
- Prepare and distribute monthly statements for approximately 15–20 distributor accounts, supporting clear communication and timely payments.
- Reconcile large, complex payments for accounts containing 700+ line items, ensuring precise allocation and resolving discrepancies efficiently
Administrative Assistant
University Of Redlands, Redlands, CA
Redlands, CA
01.2018 - 03.2019
- Provide initial assistance to students regarding financial aid and student financial accounts
- Assist parents with tuition payments, scholarship payments and all financial aid inquires
- Provide technical support to students and parents regarding FSAID, FAFSA or IRS tax return transcripts
- Answer and direct all incoming phone calls
- Respond to all incoming emails from current or prospective students/parents
Accounts Receivable, Student Financial Services
01.2015 - 01.2018
- Collection of outstanding tuition and fees
- Provide and control payment arrangements in accordance with university policies
- Review and monitor aging accounts by producing a monthly aging
- Tracking and resolving debt by former and current students
- Resolving student billing issues
- Reconciliation of aged accounts and placement with collection agencies
- Preparing check requests for multiple University servicers
Accounting/Payroll Clerk
KIK Pool Additives, Ontario, CA
Ontario, CA
10.2009 - 01.2015
- Accounts Receivable/Payable clerk- responsible or all invoicing and billing; created purchase orders and processed invoices for payment
- Payroll Administrator- preparation and submission of employee time sheets
- HR Support- Employee enrollment in healthcare benefits; employee enrollment in EDD work sharing
- Accounting Clerk- assisted in month-end close including journal entries and accruals, labor reporting’s; sales and use tax preparation and submission
- Reception duties- performed all receptionist duties, which included mail, parcel sorting, directed all incoming calls, and coordinated all guest and company luncheons
Shipping and Receiving Manager
Nike Ontario, CA
Ontario, CA
10.2003 - 02.2007
- Sales and Customer Service
- Store Operations/Organization including inventory and pricing of all merchandise
- Freight scheduling- schedule all incoming freight and processing all incoming merchandise
- Employee hiring/training- interviewing candidates and processing all new hires; training employees with cash handling and customer service
- Cash Handling- distribution of cash drawers and balancing cash drawers nightly
- Merchandising for all departments
Education
Bachelor of Arts - Business Administration
UNIVERSITY OF LA VERNE
01-2017
Skills
- Over 10 years of experience in administrative and office operations
- Excellent written and verbal communication skills
- Exceptional organizational and time-management abilities
- Quick learner with a strong capacity to understand new concepts, systems, and processes
- Proven ability to manage multiple tasks and projects while meeting strict deadlines
- Skilled in identifying issues and resolving complex problems efficiently
- Strong analytical and critical-thinking skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Timeline
Accounts Receivable and Collections Representative
Esri, Redlands, CA
02.2025 - Current
Administrative Assistant
University Of Redlands, Redlands, CA
01.2018 - 03.2019
Accounts Receivable, Student Financial Services
01.2015 - 01.2018
Accounting/Payroll Clerk
KIK Pool Additives, Ontario, CA
10.2009 - 01.2015
Shipping and Receiving Manager
Nike Ontario, CA
10.2003 - 02.2007
Bachelor of Arts - Business Administration
UNIVERSITY OF LA VERNE