Kristelle Rego
Mississauga,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Inside Examiner/Customer Service Representative
DRIVE TEST
01.2012 - 09.2016
- Responded to inquiries related to driver licensing and provided information regarding test/retest procedure and class of licenses
- Inspected documents related to proof of identification, date of birth and ensured minimum requirements were met
- Scheduled and dispatched road test appointments
- Identified exchange privileges and test requirements for applicants of other countries, provinces and jurisdictions
- Collected applicable fees and responded to telephone inquiries, provided information and redirected calls
- Contacted and processed written tests, monitored applicants and provided results
- Also, conducted verbal examinations
- Processed driver renewal
- Monitored test rooms for G1 license, Security guard test and Private investigator testing.
Customer Service Representative
ANTEX DESIGNS
10.2010 - 12.2011
- Answered calls from decorators (Sears and Independent) and internal employees (purchasing, shipping, cutting and production departments) in regards to orders entered
- Called decorators to get answers to questions on order all over Canada
- Contacted other workrooms in regards to time frame and shipment details
- Worked with co-workers helping clients choose other fabrics due to client initial choice of fabric being discontinued
- Calculated yardage for production order
- Send out swatch samples and sample books to decorators and sales representatives
- Worked on filing system based on month and year, archived old files at each month end.
- Assisted with reception duties when need be
- Performed office and administrative duties such as faxing, scanning, emailing, photocopying and printing
- Organized swatch books to assist decorators with information about fabric details at on-site showroom.
Income Support Clerk (Contract)
MINISTRY OF COMMUNITY AND SOCIAL SERVICES
01.2010 - 05.2010
- Worked front desk reception, greeted clients and provided information relayed
- Ensured knowledge of staff movements.
- Photocopied pay stubs or other client information being dropped off by clients
- Sent out courier via Purolator and internal Rabbex system to different offices within Ontario
- As per request from Income Support Specialist (ISS), filled out and faxed drug and dental cards for clients
- Booked appointments through Appointment Booking System.
- Sorted and filed mail into mail slots for appropriate client workers and worked on outgoing mail
- Prioritized work to meet deadlines
- Worked on filing archived system for earnings submitted by clients.
- Handled 25 lines at switchboard and reception
- Transferred calls to appropriate managers and ISSs.
Data Entry Clerk (Contract)
DAVIS & HENDERSON NATIONAL STUDENT LOAN
08.2009 - 11.2009
- Entered confidential and end of study information from Student Loan Documents accurately and within time frame.
- Processed 120 to 200 documents daily
- Updated Federal and Provincial loan information from handwritten material provided by students
- Verification and calculation of outstanding interest
- Tracking and Highlighting information for follow up
- Used Mainframe and Lotus Notes as internal working systems.
Uniform Recruiting/ Human Resource Receptionist (Contract)
PEEL REGIONAL POLICE
10.2008 - 05.2009
- Contact person for visitors to answer questions regarding service, recruiting, human resources related
- Sorted out and dealt with internal and external recruiting mail
- Answered incoming calls on multi-line telephones
- Assisted and presented new recruits initiation
- System update of Uniform/ Civilian performance appraisals on HRMS
- Performed variety of administrative tasks: Filing Uniform recruiting documents and confidential documentation, transferring calls to Constables and Inspectors
- Processed Photo ID's via HRMS for internal staff Civilian and Officers
- Had to time manage and prioritize work Updated Uniform Performance Appraisals into HRMS.
Education
GED -
University of Mumbai
Mumbai, IndiaNo Degree - Human Resources Training
HUMAN RESOURCES ADMINISTRATION
SHERIDAN INSTITUTE TORONTOSkills
- Excellent Interpersonal and Communication Skills (both verbal and written)
- Listening Skills
- Strong Organizational Skills and Multitasking in high pressure environment
- Positive Personality
- Skilled in developing customer loyalty, problem solving
- Data entry and word processing
- Expert- MS Office Skills
- Accuracy and Precision
- Computer Skills
Customer Service Training
- 6 Steps to Selling - Promoting Company Business
- Customer Relationship Management- Customer Service Skills, First Impressions, and Telephone Etiquette
- Communication Excellence for Front Line Staff
- Customer Service Leadership Programs
Basic Software Applications
- SDMT & ABS (Appointment Booking System) - Ministry of Community and Social Services
- Mainframe Ecc - National Student Loan (Resolve- Davis & Henderson)
- People Soft-HRMS - HSBC Finance and Peel Regional Police
- Operating Systems- Windows95/98/2000/XP
- Office Applications 2003/2007- MS Word, Excel, PowerPoint and Outlook.
- Trainer's Advisory Network- Goldmine Software Call Centre User Training - Shred-it Canada
Professional Development
- HUMAN RESOURCES ADMINISTRATION SHERIDAN INSTITUTE TORONTO APRIL 2007 TO AUGUST 2007
- Human Resources Planning, Recruitment Selection and Staffing, Training and Development, Career Planning, Performance Appraisals, Managing Performance, Compensation Management, Employee Relations, Employment Benefits and Services, Diversity Management and Labour Relations.
- ADMINISTRATIVE ASSISTANT DIPLOMA (YEAR OF COMPLETION - 2003)
- Shorthand, Typing, Accounting, Bookkeeping, Telephone Etiquette, Basic Computers, Personality Development, Leadership and Communication Skills.
Languages
English
Native or Bilingual
Timeline
Inside Examiner/Customer Service Representative
DRIVE TEST
01.2012 - 09.2016
Customer Service Representative
ANTEX DESIGNS
10.2010 - 12.2011
Income Support Clerk (Contract)
MINISTRY OF COMMUNITY AND SOCIAL SERVICES
01.2010 - 05.2010
Data Entry Clerk (Contract)
DAVIS & HENDERSON NATIONAL STUDENT LOAN
08.2009 - 11.2009
Uniform Recruiting/ Human Resource Receptionist (Contract)
PEEL REGIONAL POLICE
10.2008 - 05.2009
GED -
University of Mumbai
No Degree - Human Resources Training
HUMAN RESOURCES ADMINISTRATION
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