Hiking
Kristel Ann Aggalut
Quality Assurance Trainer
Toronto,Ontario
Summary
Quality-driven Compliance Trainer with over six years of experience in the medical device manufacturing and supply chain management, leading, transforming, and managing projects. Detail-oriented and passionate about continuous advancement. Supportive Quality Assurance Trainer with detailed knowledge of industry practices and skill to provide long-term success for companies.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Quality Assurance Trainer
Dexcom
BGC Taguig
01.2019 - 11.2023
- Conducted training needs analysis. Created instructional materials and examinations for different training courses to identify gaps in performance and develop targeted learning solutions.
- Trained and mentored new personnel hired for Medical Device and Vigilance Reporting by 21 CFR Part 803 Medical Device Reporting, European Vigilance Reporting both for Philippines and Europe sites to fulfill various roles.
- Maintain compliance within the department by ensuring global and local processes, policies, SOPs, and working instructions are adhered to.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
- Developed and implemented successful onboarding program for new hires, train the trainer, subject matter expert programs.
- Provided coaching and mentoring to employees.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with internal colleagues (Quality Specialists, Research and Development, Engineers, Technical Support, Documentation and Research) to ensure that trainings are constructed under any regulatory requirements.
Documentation and Order Management
Cardinal Health
Taguig
08.2017 - 03.2018
- Worked with internal staff to process documents and sent for closing.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
Subject Matter Expert
Amaysim
BGC Taguig
09.2016 - 07.2017
- Delivered technical and administrative expertise to resolve escalated issues that we're unable to get fixed at first touch and provides answers to complex concerns to prevent further customer complaints.
- Built customer loyalty by placing follow-up calls for customers who reported product issues and developed a rapport with the customer base by handling difficult issues with professionalism
- Designed and prepared technical reports, studies, and related documentation.
- Collaborated with management to identify and prioritize new development concepts.
- Monitored and tracked user progress to identify improvement opportunities.
Workforce Management Analyst
Infosys BPO Ltd.
Taguig
06.2013 - 04.2016
- Reviewed and validated timely delivery and accuracy of reports (Forecasting, Capacity Planning, Scheduling and Reporting).
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Provided feedback to operations if numbers do not add up or exceed forecast and advises operations on steps to part take when needed.
- Responsible for maintaining service level agreements throughout the day and ensuring that program/account receives a correct number of calls forecast by the client.
Science Teacher
Lyceum of Aparri
Aparri
06.2012 - 06.2013
- Designed innovative science curricula to engage students and promote critical thinking.
- Utilized diverse instructional approaches to accommodate different learning styles.
- Used methods of teaching that apply to all students based on their learning behavior.
- Delivered interactive lessons to help students comprehend complex concepts.
- Communicated with students and parents regarding academic progress, assignments, and behavior.
- Developed and implemented behavior management plans to address student issues.
Education
Bachelor of Science - Biology Teacher Education
Cagayan State University
Tuguegarao City, Cagayan Valley 06.2008 - 04.2012
High School Diploma -
The Sisters of Mary School Girlstown Complex
Silang Cavite, Philippines 05.2004 - 12.2007
Skills
Communication and Writingundefined
Accomplishments
- Philippine Army Reserve Command - 2010
- LET Passer - November 2012
- Global Training Project in Europe - June to December 2021
Training and Certifications
- CS100 - A course on improving customer service skills
- T100 - An introductory course on technology and communications
- Microsoft Excel Training - A course on basic and advanced MS Excel operations
- RTA Training - Workforce Cycle and Tools used for Real-Time Analysis and Monitoring
- MS Excel VBA - Visual Basic Editor in MS Excel; Working with a variable in MS Excel-VB
- CISCO Routing and Switching Bootcamp
- Learning and Development Training
- The Competency Dilemma
- Mentoring Strategies for Talents
- Developing Individuals vs. Developing Teams
- Best Practice: Blended Learning for Talent Development
- Best Practice: Great Patient Experience
- Building Talents through, the Corporate University
- Growing the Learning Community
- L&D Designer - Effective Training Curation & Design
- Managing Learning and Development Function (Masterclass)
- Fundamentals of Facilitating Design Sprint for L&D Professionals
- DE&I Foundations for Individual Contributors, Gender Identity, and Neurodiversity
References
- Christian Deblois
Senior Manager, Dexcom Philippines
+63 918 959 3185
- Guillermo Dar Juan
Training and Operations Manager, Dexcom Philippines
+63 928 190 2459
- Rubyjane Dimayuga
WFM Team Lead, Infosys BPO Ltd.,
+63 917 810 9807
Interests
History
Art and Music
Biotechnology
Timeline
Quality Assurance Trainer
Dexcom
01.2019 - 11.2023
Documentation and Order Management
Cardinal Health
08.2017 - 03.2018
Subject Matter Expert
Amaysim
09.2016 - 07.2017
Workforce Management Analyst
Infosys BPO Ltd.
06.2013 - 04.2016
Science Teacher
Lyceum of Aparri
06.2012 - 06.2013
Bachelor of Science - Biology Teacher Education
Cagayan State University
06.2008 - 04.2012
High School Diploma -
The Sisters of Mary School Girlstown Complex
05.2004 - 12.2007
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