Kristel Ann Aggalut

· Create curriculum for entire training sessions.

· Deliver training courses, produce and understand training materials. Work closely with individuals and evaluate employee understanding and knowledge retention.

· Working with internal colleagues where necessary to ensure that training packs are produced under any regulatory requirements.

· Assist with analyzing skill gaps and performance improvement opportunities through standardized performance and productivity metrics.

• Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
• Established trust among colleagues as an expert resource on order management policies, helping troubleshoot complex situations when needed.
• Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
• Played a key role in the implementation of a new order management software system, leading to increased operational efficiency.

• Responded to customer requests for products, services, and company information.
• Processed customer service orders promptly to increase customer satisfaction.
• Implemented and developed customer service training processes.
• Tracked customer service cases and updated service software with customer information.

· Guarantees that the right number of agents is delegated to meet the call volume and performance target of the call center.

· Responsible for maintaining SLA agreements throughout the day and making sure that program/account/engagement is receiving a correct number of calls forecast by client/ WFM.

· Provides feedback to operations if numbers do not add up or exceed forecast and advises operations on steps to part take when needed.

• Managed orders for business customers for a top of the line VoIP service.
• Provides customer support until service activation and completion of porting.
• Tasks include regular communication with business customers via e-mail and phone, addressing queries and requests regarding the orders.
• Conduct weekly and monthly meetings for the progression of the projects; making sure deadlines are met.

· Provides direction towards improving science education, generates science goals for elementary students; prepares educational materials to facilitate daily activities by the curriculum.

· Conduct daily classroom activities to meet the social, emotional, cognitive, and physical needs of each child. Introduce play and interactive activities to build listening and language skills.

· Builds movement of leaders in classrooms, schools, and across society to end educational inequality. Used methods of teaching that apply to all students based on their learning behavior.