Kristel Schepis

Avenue Plaza Hotel

12.2008 - 01.2010

Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
Served as a knowledgeable resource for visitors seeking information about local points of interest.
Maintained detailed records of guest preferences, enabling personalized experiences during repeat visits.
Streamlined check-in and check-out processes for improved efficiency, resulting in positive feedback from guests.
Handled guest inquiries professionally and provided accurate information on hotel amenities, local attractions, and dining options.
Supported front desk operations by efficiently handling phone calls, emails, and walk-in guests.
Processed payments accurately while adhering to the hotel''s financial policies and procedures.
Assisted with event coordination efforts by liaising with catering teams, setting up meeting spaces, and managing A/V equipment as necessary.
Created welcoming and comfortable environment for guests.
Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Provided accurate information regarding local attractions, restaurants and activities.
Maintained accurate and up-to-date records of guest information.
Scheduled and confirmed restaurant reservations for guests.

Summary