Kristel Chartrand

Experience as a Bilingual Inside Sales Account Manager, Usher for stadium operations, Bilingual Customer Service Representative/Tier2 Photo Gifting Specialist, Retail Sales Rep and Merchandiser.

Success with dealing with the public on a large scale and documenting incidents in regards to liability and following thru with the appropriate actions under strict guidelines

Success in many aspects as a Bilingual Inside Sales Account Manager and Customer Service representative in a large corporation.

Customer Service call center experience, processing and assessing requests for corporate accounts, buyers, small business owners and consumers.

Order entry and return authorizations processing.

Training new employees, problem solving, resolving customer issues in a timely and professional manner.

Providing efficient customer service to both consumers and dealers by accessing multiple system applications simultaneously while following outlines procedures.

Bilingual in both French and English (written and spoken).

Continuous outstanding performance management reviews.

Meeting customer deadlines on a daily basis.

Recipient of the Fujifilm President’s Award in 2015 -Recipient of the Ricoh “Making it happen” certificate 2023

• Crowd management and documenting incident reports for liability purposes and assisting fans to resolve issues.
• Corporate account management including government accounts, school boards and corporate client accounts.
• Issuing standing offers, quotes, communications by email and phone, F.O.C. conversions, contracts admin. issues.
• Processing credit rebills, returns, assessing customer needs based on contract details.
• Dealing with consumer and dealer photo gift order inquiries and issues.
• Tier2 escalations of photo gifting customer issues including dealing with corporate account escalation within established guidelines to ensure timely resolution.
• Assessing dealer’s customer service needs and problem solving.
• Processing photo business, corporate, Motion Picture and pro-video orders.
• Professional handling and maintenance of corporate accounts.
• Assessing and resolving price discrepancies before order entry.
• Extensive use of Baan system and CRS Ricoh ticketing system, S.A.P for 7 years and 10 years using AS400.
• Training and coaching of new employees.
• PODs and contacting courier companies, arranging pick-ups of return authorizations.
• Barcode order processing and administration for data cartridge resellers.
• Submitting monthly progress reports.
• Processing fitness equipment sales and delivery requests.
• Knowledge of opening and closing store procedures in a retail environment-Product display, merchandising and inventory control.