Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
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Open To Work

KRISTEL ANN QUILLAMAR

Commonwealth, Quezon City,NCR

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Deli Clerk ExpertBanquet Service and BaristaDelighted to Serve AmbassadorOne Touch Service AmbassadorOrder Taker In Room Dining

Work Type

Part TimeFull Time

Location Preference

On-SiteRemote
Location: Commonwealth, Quezon City, NCR, CA
Open to relocation: Yes

Salary Range

₱45000/yr - ₱200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home option4-day work week

Summary

Dynamic Customer Service Representative with over a decade of experience in exceeding customer satisfaction and retention objectives. Expertise in leveraging customer feedback to develop impactful strategies that enhance hotel revenue, foster guest loyalty, and drive overall business success. Proficient in hospitality etiquette, food and beverage preparation, and delivering exceptional service that consistently elevates the guest experience. Committed to creating memorable interactions that exceed client expectations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Deli Clerk Expert

Fresh Street Market Georgia Main Food Group
07.2024 - 06.2025
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Banquet Service and Barista

Delta Hotels By Marriott
08.2024 - 05.2025
  • Set up banquet tables and chairs based on event requirements.
  • Handled food and beverage orders for up to a hundred guests, delivering prompt and friendly service.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained regular and consistent attendance and punctuality.

Delighted to Serve Ambassador

Renaissance Hotel
08.2018 - 10.2019
  • Provides courteous service to customers by operating main switchboard according to standard of Marriott Hotel.
  • Resolve 250+ weekly in-house and outbound guest inquiries via phone and email.
  • Transfer incoming calls promptly to appropriate extension, ensures guest messages and internal calls are efficiently handled, delivered accurately and complete.
  • Well knowledgeable in In Room Dining menu.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

One Touch Service Ambassador

Radisson Blu Hotel
03.2018 - 07.2018
  • Delivers courtesy service to customers by operating switchboards and ensuring have positive experience.
  • Commended by management 4 times for my positive attitude handling guest calls and dealing with all colleagues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into team.

Order Taker In Room Dining

Intercontinental Hotel
09.2012 - 02.2016
  • Took phone order for 2 properties of hotel with average 500++ daily guest in house and provide exemplary customer service.
  • Assist in increasing In Room Dining Food and Beverage revenues by upselling to guest when placed orders.
  • Have full knowledge of all menu items, garnishes, contents and preparation methods.
  • Enhanced order accuracy by diligently reviewing and verifying customer information and order details.
  • Demonstrated excellent multitasking skills under pressure; managed multiple telephone lines while efficiently processing orders.
  • Effectively communicated with customers to clarify order details and ensure highest level of satisfaction during their ordering experience.
  • Facilitated smooth handover processes between shifts by maintaining detailed records of ongoing transactions or issues requiring follow-up action from incoming staff members.

Captain Waitress

Crowne Plaza Hotel, IHG Group
01.2009 - 10.2012
  • Responsible in overseeing Lounge Operation after Supervisor.
  • Managed opening and closing duties including restocking items and reconciliation of cash drawer.
  • Exceeded sales targets consistently by effectively promoting daily specials and encouraging upselling opportunities among waitstaff.
  • Promoted positive teamwork amongst colleagues through clear communication and mutual support during busy shifts.

Education

Bachelor of Science - Hotel And Restaurant Management

St Scholastica's College Manila
Manila, Metro Manila
04.2007

Skills

  • FBM System (Food & Beverage Management)
  • Comprehensive food and beverage understanding
  • Skilled at prioritizing tasks simultaneously
  • Collaborative teamwork
  • Micros POS system operation
  • Experienced with Opera software
  • Coffee preparation expertise
  • Safe food handling practices
  • Attention to detail
  • Exceptional customer service

Certification

  • 11/25 Serving It Right
  • 12/25 Food Safe Level 1

Languages

English
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Banquet Service and Barista

Delta Hotels By Marriott
08.2024 - 05.2025

Deli Clerk Expert

Fresh Street Market Georgia Main Food Group
07.2024 - 06.2025

Delighted to Serve Ambassador

Renaissance Hotel
08.2018 - 10.2019

One Touch Service Ambassador

Radisson Blu Hotel
03.2018 - 07.2018

Order Taker In Room Dining

Intercontinental Hotel
09.2012 - 02.2016

Captain Waitress

Crowne Plaza Hotel, IHG Group
01.2009 - 10.2012

Bachelor of Science - Hotel And Restaurant Management

St Scholastica's College Manila

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KRISTEL ANN QUILLAMAR