Krista Lyons
Bathurst,NB
Summary
Adept at driving sales and enhancing customer experiences, I quickly ascended to leadership roles at Atelka Enterprise, showcasing my exceptional communication and problem-solving skills. My tenure at Virtual Agent Services honed my abilities in quality assurance and team management, achieving sales quotas and improving service quality through effective coaching and development of automated testing tools.
Overview
14
14
years of professional experience
Work History
Store Sales Associate
Ardene outlet store
Fredericton, New Brunswick
03.2014 - 08.2014
- Opening and closing the store.
- Cash handling, returns, and exchanges.
- I left to become a full-time homemaker and care for my two young stepchildren full-time while my fiancé works in Fort McMurray.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Provided excellent customer service, resolving issues and answering queries promptly.
Contact, service & Sales
Atelka Enterprise
03.2013 - 03.2014
- Agent (Fido Mobile)
- Sales, cellular service issues, billing issues, customer service issues, troubleshooting, floor support for new hire agents.
Quality Assurance Agent
virtual agent services
Minto, New Brunswick
03.2006 - 07.2010
- (Call Monitoring and Coaching Agents)
- Trainer, training new hire agents and existing employees regarding client expectations, product knowledge, policy, and procedures.
- Meeting and exceeding the sales quota each month personally.
- Coaching and training other sales associates to meet and exceed sales goals each month.
- Retail sales also met and exceeded daily and monthly.
- Developed and implemented test plans, strategies and procedures for new product development cycles.
- Created and optimized automated testing tools for repetitive tasks.
- Audited internal processes and procedures for quality and compliance purposes.
Senior Office Administrative Assistant Medical
Horizon college
Fredericton, New Brunswick
08.2000 - 05.2001
- Office Administration.
- Legal and medical office administrative.
- Executive Office Administrative Assistant.
- Management, supervising contact center employees at Virtual Agent Services (20-40 agents).
Education
Diploma - Senior Office Administrative Assistant, Medical Office, Legal Office, Executive Office, Management
Horizon College
Fredericton, NB03-2005
GED -
University Of New Brunswick
Fredericton, NB08.2000
Skills
- supervised or unsupervised
- Store maintenance
- Department reset
- Conflict resolution
- Teamwork and collaboration
- Product knowledge
- Retail store operations
- Display setup
- Trend awareness
- Verbal and written communication
- Point of sale operation
- Customer service
- Display building
- Fashion sense
- Sales goals attainment
- Meeting planning
- Client relationship management
- Confidentiality handling
- Scheduling appointments
- Document preparation
- Hospitality and accommodation
- Verbal communication
- Scanning and copying
- Proofreading
- Microsoft office
- Report generation
- File management
- File organization
Hobbies and Interests
- Fashion Styling
- Interior design
- Traveling
- Art
- Food
- Fitness
- Yoga and Meditation
- Beauty
References
Personal and Work References upon request
Languages
English
Professional
French
Professional
Timeline
Store Sales Associate
Ardene outlet store
03.2014 - 08.2014
Contact, service & Sales
Atelka Enterprise
03.2013 - 03.2014
Quality Assurance Agent
virtual agent services
03.2006 - 07.2010
Senior Office Administrative Assistant Medical
Horizon college
08.2000 - 05.2001
Diploma - Senior Office Administrative Assistant, Medical Office, Legal Office, Executive Office, Management
Horizon College
GED -
University Of New Brunswick
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