Roderico P. Bangalan
Summary
A results-driven and dedicated professional with extensive experience in customer service, sales, technical support, and client retention. Known for working diligently to achieve set goals with a passion for delivering customer satisfaction and consistently exceeding performance targets. Adept at handling diverse customer concerns and providing tailored solutions. Skilled in navigating complex scenarios while maintaining high levels of professionalism.
Overview
8
8
years of professional experience
Work History
Sales Account Manager
Modou OPC – Voltx Energy
06.2024 - Current
- Specialize in selling solar panel systems and batteries, helping clients in NSW, SA, and Queensland achieve their energy goals.
- Consistently achieve top performance rankings, meeting and exceeding sales targets month after month.
- Demonstrate integrity and passion for renewable energy solutions, establishing long-term relationships with clients.
Outbound Sales Specialist - Energy
Growth Marketing Solutions
06.2023 - 05.2024
- Sold energy plans for electricity, gas, and solar for residential and business clients across multiple Australian states.
- Engaged in persuasive conversations with customers, educating them on the benefits of switching energy providers and offering solar solutions as an upsell.
- Maintained a strong focus on customer integrity and delivering helpful information, leading to increased customer acquisition and satisfaction.
Customer Service Associate / Inbound Sales Specialist
Telus International
04.2018 - 05.2023
- Handled customer concerns efficiently, providing timely and effective solutions while minimizing escalations.
- Successfully transitioned to an inbound sales role, suggesting tailored solutions to meet customer needs and driving sales opportunities.
- Applied problem-solving skills to address both immediate and long-term client issues, maintaining high customer satisfaction levels.
Customer Service Agent / Technical Support - Amazon Account
Alorica
01.2017 - 03.2018
- Provided technical support for Amazon Kindle customers, resolving issues related to downloads, device malfunctions, and display problems.
- Assisted retail customers with order placement, delivery concerns, and complaints, ensuring a seamless shopping experience.
- Consistently received positive feedback for problem resolution and technical expertise.
Education
AB. - Communication Arts 1991 - 1996
Colegio De San Juan De Letran
Skills
- Sales & Account Management: Expertise in outbound and inbound sales, energy solutions, and upselling in various industries (eg, energy, retail)
- Customer Service & Client Relations: Adept at managing customer concerns, resolving technical issues, and ensuring customer retention
- Technical Support: Experienced in assisting customers with technical difficulties, particularly in the tech and retail sectors (Amazon Kindle)
- Communication: Strong verbal and written English communication skills
- Problem Solving & Critical Thinking: Proven ability to quickly assess and resolve customer issues while ensuring satisfaction
- Time Management: Experienced in handling tasks efficiently, including calendar and file management
- Event Management: Highly adaptable and trainable for new tools and processes
Timeline
Sales Account Manager
Modou OPC – Voltx Energy
06.2024 - Current
Outbound Sales Specialist - Energy
Growth Marketing Solutions
06.2023 - 05.2024
Customer Service Associate / Inbound Sales Specialist
Telus International
04.2018 - 05.2023
Customer Service Agent / Technical Support - Amazon Account
Alorica
01.2017 - 03.2018
AB. - Communication Arts 1991 - 1996
Colegio De San Juan De Letran
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