Kristal Taylor
Los Angeles
Summary
Dependable Order
team member with record of responsibility and hardworking approach. Offering proficiency in cash register operations and customer service.
Overview
7
7
years of professional experience
Work History
Order Taker
M'dears bakery
Los Angeles
01.2024 - 07.2024
- Gave clear instructions to kitchen staff regarding special requests from customers such as additional condiments or modifications to menu items.
- Investigated and analyzed client complaints to identify and resolve issues.
- Processed payments for orders with cash, credit cards, or other payment methods.
- Communicated effectively with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability.
- Maintained cleanliness of work area by wiping down counters and cleaning up spills.
- Took orders from customers over the phone and in person.
- Verified that all ingredients were available before taking an order.
- Followed health and safety guidelines when preparing food for customers.
- Met upselling objectives by frequently suggesting upgrades and related menu items such as drinks and desserts.
- Checked food before serving it to customers.
- Prepared drinks according to standard recipes.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Presented menus and answered questions regarding items.
- Greeted guests and provided menus.
- Delivered food orders promptly and courteously.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Warehouse Worker
Adecco
Los Angeles
05.2021 - 10.2021
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Packaged items with appropriate materials to prevent damage during shipping.
- Collaborated with team members to meet daily picking targets and deadlines.
- Ensured cleanliness and organization of the picking and storage areas to optimize workflow.
- Achieved productivity and accuracy standards to meet company guidelines.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Provided assistance in maintaining a clean working environment within the warehouse.
Retail Sales Associate
WSS Warehouse Shoe Sale
Los Angeles
09.2018 - 01.2019
- Demonstrated knowledge of store products and services.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
- Participated in team meetings and training sessions.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Answered customer inquiries regarding product features, pricing, and availability.
Crew Member
Five Guys Burger And Fries
Los Angeles
06.2017 - 08.2018
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Drove team success by quickly completing assigned tasks.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Checked expiration dates on all products before serving them to customers.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Organized and restocked supplies to support operations and team productivity.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Made sure orders were done and out by a certain time frame.
Education
High School Diploma -
Washington Prep High School
Los Angeles06-2015
Skills
- Order processing
- Customer service
- Payment processing
- Menu knowledge
- Sales promotion
- Fast learner
- Effective communication
- Conflict resolution
- Team collaboration
- Attention to detail
- Task prioritization
- Work area cleanliness
- Telephone etiquette
- Flexible schedule
Timeline
Order Taker
M'dears bakery
01.2024 - 07.2024
Warehouse Worker
Adecco
05.2021 - 10.2021
Retail Sales Associate
WSS Warehouse Shoe Sale
09.2018 - 01.2019
Crew Member
Five Guys Burger And Fries
06.2017 - 08.2018
High School Diploma -
Washington Prep High School