Kristal Avila
La Habra
Summary
Professional HR expert with comprehensive experience in talent acquisition, employee relations, and benefits administration. Proven ability to enhance team collaboration and drive results through effective communication and conflict resolution. Skilled in handling multiple tasks with flexibility and efficiency, consistently meeting changing organizational needs. Recognized for reliability and strong interpersonal skills that foster positive workplace culture.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Resources Coordinator
Saddle Creek Logistics
Buena Park, CA
04.2023 - Current
- Coordinated onboarding processes, ensuring smooth integration of new hires into company culture.
- Assisted in implementing employee engagement initiatives to enhance workforce morale and productivity.
- Managed employee records and data using HRIS software, maintaining accuracy and compliance with regulations.
- Supported recruitment efforts by screening candidates and scheduling interviews with hiring managers.
- Conducted exit interviews to gather feedback and identify areas for organizational improvement.
- Managed recruitment processes, including job postings, candidate screenings, and interview coordination.
- Conducted performance evaluations, providing constructive feedback to promote employee growth.
- Collaborated with management to ensure alignment of HR practices with organizational goals.
- Implemented employee engagement initiatives to foster a positive workplace culture and retention rates.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Organized and led staff orientation programs and training to promote collaboration.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
Front Desk Receptionist
Pss Imaging
Anaheim, CA
06.2022 - 03.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between departments to enhance workflow efficiency.
- Maintained accurate records of patient information and appointment schedules using electronic scheduling systems.
- Trained new staff on front desk procedures and software usage to ensure consistency in service delivery.
- Coordinated appointments and meetings, optimizing scheduling efficiency for staff and clients.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Utilized office management software to streamline administrative tasks and maintain accurate records.
- Addressed client inquiries promptly, providing solutions to enhance satisfaction and loyalty.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
Field Service Coordinator
Pacific Inspection Co.
Irvine, CA
03.2019 - 05.2022
- Coordinated field service schedules to optimize technician efficiency and resource allocation.
- Managed customer communications to ensure timely updates and issue resolution.
- Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
- Schedule calibrations ahead of due dates at intervals designated by customers, typically 1-3 months in advance.
- Facilitated customer communication by sending quotes for calibrations and service calls. Assisted in gathering part numbers and pricing from the factory when parts were necessary.
- Developed and issued calibration certificates, verifying accuracy and reliability of measurement instruments.
- Managed invoicing processes using QuickBooks to ensure timely billing and accurate financial records.
- Facilitated phone call management by routing inquiries to appropriate personnel.
- Supported operational efficiency by managing non-service order processing and performing various office tasks, including light shipping.
- Adapted to fast-paced office environments, ensuring seamless execution of varied responsibilities to support team objectives.
- Implemented effective time management techniques to support project deadlines.
Assistant Manager - Finance
Speedy Cash
Garden Grove, CA
11.2013 - 03.2019
- Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
- Streamlined response processes, improving overall efficiency in handling customer requests.
- Provided bilingual support to diverse customer inquiries, enhancing satisfaction and loyalty.
- Developed scripts for common inquiries, streamlining communication processes for efficiency.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Managed cash register, ensuring balanced drawers and minimizing discrepancies.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Trained new cashiers on procedures, promoting adherence to company standards.
- Implemented inventory tracking methods to reduce stock inconsistencies at checkout.
- Collaborated with team members to streamline checkout processes during peak hours.
- Developed promotional displays to drive sales and engage customers effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Supervised daily cash operations, ensuring compliance with company policies.
Education
No Degree - Cognitive Psychology
Fullerton Community College
Fullerton, CAHigh School Diploma -
La Habra High School
La Habra, CA06-2008
Skills
- Recordkeeping
- Maintains confidentiality
- Employee relations
- Microsoft office and docusign
- HR policies compliance
- New employee orientations
- Onboarding coordination
- Problem-solving
- Exit interviews
- Superb interpersonal skills
- Customer relations
- Fluent in Spanish
- People-oriented
Certification
Certification of Completion Lean Six Sigma Yellow belt training
Languages
Spanish
Professional Working
Timeline
Human Resources Coordinator
Saddle Creek Logistics
04.2023 - Current
Front Desk Receptionist
Pss Imaging
06.2022 - 03.2023
Field Service Coordinator
Pacific Inspection Co.
03.2019 - 05.2022
Assistant Manager - Finance
Speedy Cash
11.2013 - 03.2019
No Degree - Cognitive Psychology
Fullerton Community College
High School Diploma -
La Habra High School