Krista Williams
Enfield,NS
Summary
Dynamic Client Services Manager with a proven track record at Managed Health Care Services Incorporated, excelling in client relationship building and account management. Skilled in enhancing client retention through effective communication and organizational skills, I foster long-term partnerships and resolve issues promptly, ensuring exceptional service delivery and satisfaction.
Overview
26
26
years of professional experience
Work History
Client Services Manager
Managed Health Care Services Incorporated
Dartmouth, NS
11.2016 - Current
- Assisted in managing client accounts to ensure satisfaction and retention.
- Coordinated communication between clients and internal teams for efficient service delivery.
- Supported onboarding processes for new clients, facilitating smooth transitions and engagement.
- Maintained organized records of client interactions to support service continuity and follow-up efforts.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Developed new employees and on-going performance assessment of current employees.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built a strong rapport with key decision-makers within client organizations, fostering trust and long-lasting partnerships.
- Developed strong relationships with key clients, leading to increased retention rates and long-term partnerships.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Resolved client inquiries promptly, enhancing overall customer experience and loyalty.
Supervisor Group Administration
Managed Health Care Services Incorporated
Dartmouth, NS
08.2005 - 11.2016
- Supervised team operations, ensuring compliance with health care regulations and protocols.
- Monitored performance metrics, providing feedback to optimize individual and team productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Pharmacy Technician
Lawtons Drugs Ltd.
Halifax, NS
10.1999 - 07.2005
- Managed medication inventory, ensuring accuracy and compliance with safety regulations.
- Processed prescription orders, verifying dosages and patient information for consistency.
- Assisted pharmacists in preparing and dispensing medications efficiently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Bachelor of Commerce - Commerce With A Certificate in Human Resources
Saint Mary's University
Halifax, NS05-2005
No Degree - Pharmacy Technician
Nova Scotia Community College
Halifax, NS06-1999
Skills
- Client relationship building
- Account management
- Client retention
- Report generation
- Interpersonal relations
- Excellent communication
- Organizational skills
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Client Services Manager
Managed Health Care Services Incorporated
11.2016 - Current
Supervisor Group Administration
Managed Health Care Services Incorporated
08.2005 - 11.2016
Pharmacy Technician
Lawtons Drugs Ltd.
10.1999 - 07.2005
Bachelor of Commerce - Commerce With A Certificate in Human Resources
Saint Mary's University
No Degree - Pharmacy Technician
Nova Scotia Community College