Krista Williams
Enfield,NS
Summary
Dynamic Client Services Manager with a proven track record at Managed Health Care Services Incorporated, excelling in client relationship building and account management. Skilled in enhancing client retention through effective communication and organizational skills, I foster long-term partnerships and resolve issues promptly, ensuring exceptional service delivery and satisfaction.
Overview
26
26
years of professional experience
Work History
Client Services Manager
Managed Health Care Services Incorporated
11.2016 - Current
- Assisted in managing client accounts to ensure satisfaction and retention.
- Coordinated communication between clients and internal teams for efficient service delivery.
- Supported onboarding processes for new clients, facilitating smooth transitions and engagement.
- Maintained organized records of client interactions to support service continuity and follow-up efforts.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Developed new employees and on-going performance assessment of current employees.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built a strong rapport with key decision-makers within client organizations, fostering trust and long-lasting partnerships.
- Developed strong relationships with key clients, leading to increased retention rates and long-term partnerships.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Resolved client inquiries promptly, enhancing overall customer experience and loyalty.
Supervisor Group Administration
Managed Health Care Services Incorporated
08.2005 - 11.2016
- Supervised team operations, ensuring compliance with health care regulations and protocols.
- Monitored performance metrics, providing feedback to optimize individual and team productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Pharmacy Technician
Lawtons Drugs Ltd.
10.1999 - 07.2005
- Managed medication inventory, ensuring accuracy and compliance with safety regulations.
- Processed prescription orders, verifying dosages and patient information for consistency.
- Assisted pharmacists in preparing and dispensing medications efficiently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Bachelor of Commerce - Commerce With A Certificate in Human Resources
Saint Mary's University
Halifax, NS05-2005
No Degree - Pharmacy Technician
Nova Scotia Community College
Halifax, NS06-1999
Skills
- Client relationship building
- Account management
- Client retention
- Report generation
- Interpersonal relations
- Excellent communication
- Organizational skills
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Client Services Manager
Managed Health Care Services Incorporated
11.2016 - Current
Supervisor Group Administration
Managed Health Care Services Incorporated
08.2005 - 11.2016
Pharmacy Technician
Lawtons Drugs Ltd.
10.1999 - 07.2005
Bachelor of Commerce - Commerce With A Certificate in Human Resources
Saint Mary's University
No Degree - Pharmacy Technician
Nova Scotia Community College
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