Krista Tyler
Sooke,BC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Dental Administrator
Colwood Dental Group
09.2020 - Current
- Assisted in the hiring process for dental staff, conducting interviews and participating in onboarding activities for new hires.
- Ensured strict adherence to HIPAA regulations by maintaining secure storage of confidential patient information.
- Strengthened relationships with patients through friendly interactions during check-in/check-out processes, resulting in increased loyalty and word-of-mouth referrals.
- Enhanced patient satisfaction by promptly addressing concerns and resolving billing issues.
- Managed accounts receivable by diligently tracking outstanding balances and coordinating payment plans when necessary.
- Supported dentists in providing quality care through effective management of patient records and treatment plans.
- Facilitated seamless communication between patients, dentists, and other staff members to ensure a positive experience for all parties.
- Assisted dentists in developing treatment plans that met both clinical needs and financial considerations for each individual patient case.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Dental Receptionist
Goldstream Dental
09.2018 - 09.2020
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
Bank Teller
TD Canada Trust
08.2013 - 01.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Educated customers on use of banking website and mobile apps.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Received loan and utility payments, sending funds to correct destinations.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Wrote and distributed customer correspondence.
Education
Certificate - Certified Dental Assistant
Camosun College
Victoria, BC06.2018
High School Diploma -
Belmont Secondary School
Victoria, BC06.2008
Timeline
Dental Administrator
Colwood Dental Group
09.2020 - Current
Dental Receptionist
Goldstream Dental
09.2018 - 09.2020
Bank Teller
TD Canada Trust
08.2013 - 01.2019
Certificate - Certified Dental Assistant
Camosun College
High School Diploma -
Belmont Secondary School
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