Krista Tully
London
Summary
I am an enthusiastic employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. As an individual I am very motivated to learn, grow and excel at everything I do.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Team Lead
Arterra Wines Canada - Wine Rack
02.2024 - Current
- Currently lead a team of 7
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Devised and implemented processes and procedures to streamline operations.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Wine Merchant
Arterra Wines Canada - Wine Rack
06.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and debit/credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Retail Sales Associate
Bentley Group
05.2016 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Animal Care Attendant
Glencoe Animal Shelter
05.2002 - 02.2007
- Provided humane care of domestic and wild animals, including dogs, cats, rabbits and ferrets.
- Provided top-notch customer service to every customer and exceptional care to all animals.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records.
- Assisted public in claiming lost animals or selecting animals for adoptions.
- Educated caregivers and pet owners on animal care, nutrition and disease management.
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Monitored and maintained food and water of animals according to animal dietary health guidelines.
- Monitored animal playgroups for aggressive behaviors in order to maintain safety of pet participants.
- Exercised dogs on leads and outdoor play areas, and collected animal waste produced on walks and discarded in trash or approved receptacles
- Spent time with cats to provide companionship and human contact.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Education
Some College (No Degree) - Human Service Foundations
Fanshawe College of Applied Arts And Technology
London, ONCertificate - Interior Design
The Interior Design Institute
Online - Currently Still AttendingSkills
- Available Days, Evenings, Nights, Weekends and Holidays
- Customer Service
- Attention to Detail
- Product promotions
- Information Collection and Recording
- Work Prioritization
- Critical Thinking
- Problem Solving
- Adaptable and Flexible
- Teamwork and Collaboration
- Organization and Time management
- Honest and Ethical
- Dependable and Responsible
- Customer focus
- Coaching and mentoring
- Employee training
- Task delegation
- Teamwork and collaboration
- Team motivation
- Goal setting
Certification
WSET Level 1
Smart Serve
First Aid/CPR
Timeline
Team Lead
Arterra Wines Canada - Wine Rack
02.2024 - Current
Wine Merchant
Arterra Wines Canada - Wine Rack
06.2023 - Current
Retail Sales Associate
Bentley Group
05.2016 - Current
Animal Care Attendant
Glencoe Animal Shelter
05.2002 - 02.2007
Some College (No Degree) - Human Service Foundations
Fanshawe College of Applied Arts And Technology
Certificate - Interior Design
The Interior Design Institute
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