Krista Tuersley

Senior Customer Service Associate

Scotia Bank

12.1989 - Current

Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions.
Resolved customer service issues using company processes and policies and provided updates to customers.
Collaborated with team members to develop and implement strategies for improving overall customer experience.
Increased customer retention through active listening, empathy, and tailored assistance for individual needs.
Contributed to company growth by upselling products and services based on customers'' specific requirements.
Proactively addressed customer concerns in order to prevent escalations and complaints.
Promoted a culture of continuous improvement within the team by regularly soliciting feedback from colleagues on best practices for enhancing performance.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Trained staff on operating procedures and company services.
Cross-trained and provided backup support for organizational leadership.
Managed timely and effective replacement of damaged or missing products.
Cross-trained and backed up other customer service managers.
Exhibited high energy and professionalism when dealing with clients and staff.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.