Dynamic and detail-oriented professional with 25 years of experience in a very busy ophthalmology practice with the Nova Scotia Health Authority. Excelled in appointment and surgery scheduling and demonstrating exceptional organizational skills with managing a very busy ophthalmology practice and a proficiency in keyboarding at 80+ wpm. Successfully manages high-volume workloads in a very busy retinal surgeon's practice. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in scheduling, data entry and database administration.
Responsible for:
Scheduling surgeries (enter patient's info into Novari, call patients with date of surgery and go over surgery instructions)
Scheduling all appointments which include consults and follow up appointments in VHS
STAR registration
Surgical and appointment billing to MSI via MedAccess
Private invoicing
Answering phone line and dealing with patient's requests, answering questions, and triaging important messages for the physician
Managing incoming mail
Faxing
Typing (80+ wpm)
Customer Service
Verbal and written communication
Office Administration
Organization
Keyboarding skills
Appointment Scheduling
File Management
Document Preparation
Calendar Management
Confidentiality understanding
Schedule Management
September 1991-June 1994
Jl Illsley High School
Grade 12 Diploma