Krista Skinner
Lamont
Summary
Highly motivated administrative professional with experience in streamlining office operations and improving efficiency. Strong focus on team collaboration and achieving results, flexible with changing needs. Adept in managing schedules, coordinating meetings, financial management, and handling correspondence. Known for reliability, strong organizational skills, and effective communication.
Overview
23
23
years of professional experience
Work History
Administrative Officer
Health Canada, CSB, Public Service Occupational Health Program
01.2015 - 09.2024
- Supervise CR-05 Senior Support Clerks in Edmonton, Regina and Winnipeg
- Maintain schedules and leave requests based on operational requirements
- Hold performance discussions and create performance ratings
- Modify workloads as needed and delegate project work
- Stand accountable for the quality work that my team performs
- Review and confirm desk operating procedures with staff to plan for continuity of corporate knowledge
- Provide support and direction for a multiple disciplinary/virtual team, including a Project Manager, Occupational Health Medical Officers (doctors), Occupational Health Nurses, and Clerks
- Analyze trends and data to advise senior management on expected changes or anticipated pressure areas within the team and our client base
- Create, review, and adjust SOPs based on changing corporate rules and plans
- Provide support to team members spread over the Prairie Region (which includes Alberta, Saskatchewan, Manitoba, and North West Territories)
- Monitor and pay all invoices through the department for Prairie Region
- Track and report on all finances (including Monthly Variance Reporting - MVR) for Prairie Region, including creating and maintaining a comprehensive spreadsheet detailing all commitments, contracts, and invoices
- Coordinate and assist in delivery of training sessions
- Responsible for fleet management
- Coordinate all pay administration for the team to Trusted Source
- Create all SARs/PARs, arrival forms, etc as per HR policy and procedure for all current and incoming staff members
- Coordination of all procurement, including contract reviews with MAMD, reviewing the SOI, purchasing general and specialized equipment, coordinating competitive processes for services and finalizing purchase of goods through a competitive process
- ‘Owner’ of multiple email addresses for the generic use of the Prairie Region
- Coordinate, book, and setup of meetings including teleconference, videoconference, and web-ex formats
- Create and implement tracking sheets for the clerk
- Review and advise clerks on decisions pertaining to client files
- Ensure correct implementation of tracking procedures for Activity Tracking System analysts
- Implement and facilitate ongoing team meetings to open communication within the team
- Managed scheduling and coordination of health assessments for employees across multiple departments.
- Facilitated training sessions on workplace safety protocols and health program initiatives for staff members.
- Collaborated with cross-functional teams to enhance communication and improve service delivery in occupational health services.
- Kinship leave from Feb 2020-Feb 2025, returned Nov 2020 on a casual basis to support the team
Administrative Assistant – Human Resources in Nursing
Health Canada, FNIHB, Nursing/Program Support Unit
05.2011 - 01.2015
- Maintained confidential staff/applicant files for manager reference
- Create and maintain staff and applicant spreadsheets to be used by managers and coworkers in their daily duties
- Create, review, and modify SOPs for numerous desks, including HR, fleet, procurement, administration, and pay administration.
- Created SARs, Arrival/Departures, etc. as needed on a daily basis in maintaining 140 staff members and any new staff members in the department
- Coordinated onboarding process for new staff members to the department, including scheduling time with various departments
- Composed and distributed inter-departmental correspondence ensuring timely delivery and receipt of important information
- Created written documentation including letters, reports and email using a variety of media including word, word perfect, lotus notes and outlook
- Assisted managers with Monthly Variance Reports in regards to salary forecasts; was responsible for overall coordination of 7 cost centre MVRs
- Trained to analyze and approve invoices in case of Supervisor absence
- Attended and took minutes of various meetings
- Created and maintained SOPs for the Nursing HR, Fleet, Pay Administration, and Procurement Positions while I was rotated through the positions
- Tracked and routed DARs, EDPs, leave forms, and AWW forms along with PARs where required.
- Created forms as required for daily duties (eg. fleet reservation form, travel and business forms, etc)
- Proofread and edited Memorandums of Agreement and contracts
- Coordinated client billing
- Coordinated and book charter flights and fleet vehicles
- Maintained multiple email accounts
- Coordinated services provided to multiple managers
- Analyzed workload and priorities
- Fleet/Procurement/Pay Administration (Dec 2013 – January 2015)
Clerk/ Housing Subsidy Services Clerk
Capital Region Housing Corporation, Edmonton Community Housing
12.2006 - 05.2011
- Resolved client problems/complaints in a meticulous and organized fashion
- Correctly interpreted policies and desk procedures to ensure consistency of information is provided to clients and co-workers
- Managed data in various formats to increase productivity by creating and updating spreadsheets on a daily basis to track office administration processes including reception coverage, personnel contact list, etc.
- Created written documentation including letters, reports and email using a variety of media including word, word perfect, lotus notes and outlook
- Administered rental leases, including monthly rent adjustments, annual evaluations, and tenant relations
- Designed and implemented a new filing system for client applications for easy retrieval purposes
- Composed and distribute inter-departmental correspondence ensuring timely delivery and receipt of important information while at the same time maintaining confidentiality
- Coordinate storage and removal of previous-year cancelled application files
- Trained new employees
Client Services Representative
Waterford Court Inc.
12.2005 - 12.2006
Client Services Representative to the Executive Director’s Office
Alberta Economic Development
07.2006 - 10.2006
Office Administrator
Zan Homes
05.2005 - 11.2005
Administrative Assistant (Summer Intern) to the Deputy Minister’s Office
Alberta Economic Development
05.2004 - 08.2004
Floor Supervisor & Head Cashier, Acting Manager
SAAN Stores Ltd.
05.2001 - 04.2004
Education
Health Canada And CSPS
Diploma Program - Office and Records Administration
Northern Alberta Institute of Technology
01.2005
High School -
John Paul II High School
01.2002
Skills
- Strong background in customer service, public relations, financial management, administrative support, and supervision
- Very respectful of diversity in providing client service
- Exceptional communication skills providing clear, accurate, and timely information to others; actively listening to and respecting others
- Computer proficient in the use of a networked computer and software systems including the use of MS Office, Microsoft Outlook, Lotus Notes, Word, Excel, Access, PowerPoint, FrontPage, Publisher, OneNote, SharePoint, SAP, MRS, GCDocs, Teams, Canada Post Connect, NOHIS, etc
- Continuously takes initiative to analyze problems and provide suggestions or solutions in a positive manner
- Analytical mindset in creating policy and procedure documents
- Superior ability to organize and prioritize work to achieve positive results through flexible planning
- Extremely cognizant of the need for confidentiality in the workplace
- Encourages team building through open communication and mutual respect
- Cultivates strong relationships within the workplace to ensure communication between departments and understanding of ‘the bigger picture’
Timeline
Administrative Officer
Health Canada, CSB, Public Service Occupational Health Program
01.2015 - 09.2024
Administrative Assistant – Human Resources in Nursing
Health Canada, FNIHB, Nursing/Program Support Unit
05.2011 - 01.2015
Clerk/ Housing Subsidy Services Clerk
Capital Region Housing Corporation, Edmonton Community Housing
12.2006 - 05.2011
Client Services Representative to the Executive Director’s Office
Alberta Economic Development
07.2006 - 10.2006
Client Services Representative
Waterford Court Inc.
12.2005 - 12.2006
Office Administrator
Zan Homes
05.2005 - 11.2005
Administrative Assistant (Summer Intern) to the Deputy Minister’s Office
Alberta Economic Development
05.2004 - 08.2004
Floor Supervisor & Head Cashier, Acting Manager
SAAN Stores Ltd.
05.2001 - 04.2004
Health Canada And CSPS
Diploma Program - Office and Records Administration
Northern Alberta Institute of Technology
High School -
John Paul II High School
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